Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Assistant Facilities Manager
CBRE-BENTON HARBOR
Benton Harbor, MI
07.2022 - Current
Created purchase orders using the Coupa system
Yearly writing of recurring purchase orders
Vendor interaction-fixing errors with invoices-reporting pay statuses from monthly statements
Reaching out monthly for missing invoices
Assisted the finance team with monthly accrual reports
Instrumental in onboarding new suppliers into the Coupa system
Ensure work orders are completed by the maintenance techs within the completed target
Created forms and spreadsheets using the Google Suites platform.
Workplace Experience Supervisor
CBRE-BENTON HARBOR
Benton Harbor, MI
10.2021 - 07.2022
Supervises personnel assigned to workplace experience services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple dues as back-up
Plans and monitors appropriate staffing levels and utilization of labor, including overtime
Prepares and delivers performance appraisal for staff, while also mentoring and coaching team members to further develop competencies
Responds to customer requests and complaints regarding Workplace Experience services.
Senior Business Services Coordinator
CBRE-ATLANTA
Atlanta, GA
06.2020 - 10.2021
Supervised operations of mailroom for General Electric locations within the Atlanta area
Organized monthly operations procedures within the mailroom and submitted to facilities manager
Created and reviewed all purchase orders for correct payments to outside vendors ensuring all orders are completed to the appropriate facility within the organization
Assessed the service needs of clients and connected them with the correct department
Created and maintained a directory of service providers, vendors and outside services and resources.
Site 2 Manager
RICOH USA, INC-ATLANTA
Atlanta, GA
04.2018 - 05.2020
Managed staff of Mailroom at General Electric in Atlanta, GA that include mail services and conferencing
Conducted monthly MOR meetings with customers
Conducted formal team meetings to keep employees up to date on Ricoh policies and procedures
Assisted Site 3 Manager and Sales representatives to ensure goals are met within the various locations
Completed all operations reports monthly to ensure tracking of employee and services needed throughout the locations
Maintained and updated Site Procedure guides and ensured compliancy with company scope of work, policies, and standards.
Assistant Manager
RICOH USA, INC-ATLANTA
Atlanta, GA
03.2016 - 05.2018
Manage staff of Mailroom at General Electric in Atlanta, GA that include mail services and conferencing
Lead monthly MOR meetings with customers
Conduct formal team meetings to keep employees up to date on Ricoh policies and procedures
Assisted Site 3 Manager and Sales representatives to ensure goals are met within the various locations
Complete all operations reports monthly to ensure tracking of employee and services needed throughout the locations
Maintain and update of Site Procedure guides
Maintain site to ensure compliance with company scope of work, policies and standards.
On Site Service Specialist
RICOH USA, INC-ATLANTA
Atlanta, GA
02.2015 - 03.2016
Produced complex print jobs using experience in operation of high-volume production printers
Provided graphic design support to customize each customer's needs and high level experience with oversized printing and laminating requests
Lead subject matter specialist in all bindery required for customer print jobs.
Customer Service Representative/Printer Technician
XPRESS PRINTING-ST JOSEPH
St Joseph, MI
08.2006 - 12.2014
Managed in house sales accounts and ensured products met executive level customer standards
Operated high volume production printers and worked closely with service technicians, suppliers, and customers to provide outstanding and reliable results
Directed and assisted production of print projects including shipping and delivery.
Education
Bridgman High School
Bridgman, MI
06-1979
Skills
Supplier contracts management
Cost-reduction strategies
Employee supervision and task delegation
Operational efficiency and safety
Service planning and scheduling
Timeline
Assistant Facilities Manager
CBRE-BENTON HARBOR
07.2022 - Current
Workplace Experience Supervisor
CBRE-BENTON HARBOR
10.2021 - 07.2022
Senior Business Services Coordinator
CBRE-ATLANTA
06.2020 - 10.2021
Site 2 Manager
RICOH USA, INC-ATLANTA
04.2018 - 05.2020
Assistant Manager
RICOH USA, INC-ATLANTA
03.2016 - 05.2018
On Site Service Specialist
RICOH USA, INC-ATLANTA
02.2015 - 03.2016
Customer Service Representative/Printer Technician