Tracey Bigelow
San Antonio,TX
Summary
An energetic and self-motivated individual with a positive attitude and professional appearance. In search of a company that will allow me to utilize the skills that I have learned in a productive environment with the opportunity for advancement. To obtain a rewarding position as an Esthetician and a committed team player that will allow me to utilize my skills and experience while allowing me to grow personally and professionally. With a proven sales background and a responsible and dependable with high personal standards and values. Possesses excellent communication and multitasking skills with great attention to detail. Committed to maintaining and gaining technical skills by participating in ongoing training regarding skincare, sales, and customer service.
Overview
7
7
years of professional experience
Work History
Laser Technician/Esthetician
SEV Laser Aesthetics
01.2023 - 05.2023
- Obtained qualifications to treat and remove hair with the following responsibilities
- Greet clients as they come in for the procedure
- Perform hair removal,photorejuvenation and similar procedures as requested
- Inform clients on how to recover from each procedure as requested
- Maintain a clean and safe workplace
- Document all of your appointments
Licensed Esthetician
The Men’s Salon, Center City
08.2021 - 03.2023
- A specialized Esthetician who also provides services for men, specifically focusing on "gentlemen's brows" that are clean, simple and masculine, taking into consideration the client's facial proportions
- Additionally
- Introducing the skincare menu in partnership with the salon owner, which includes men's facials, beard exfoliating treatments, Gua Sha and Lymphatic Facial Massage, full body waxing, hot towel shaves, manicure, pedicure, eyebrow, nose and ear waxing
- I also performed front desk responsibilities such as sanitizing, folding towels, laundry, and assisted stylists when needed including scheduling and managing inventory.
Restaurant Server
Schlesinger’s Center City
07.2021 - 07.2022
- Greeting customers upon arrival at the restaurant
- Providing excellent customer service during their dining experience
- Providing suggestions for food or drink choices to diners
- Taking feedback from diners
- Cleaning tables and preparing spaces for future diners
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list as well as any nightly special
- Setting tables throughout the shift
Esthetician/ Front Desk Coordinator
L15 Salon and Spa
11.2020 - 05.2021
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Transcribed phone messages for entire office and relayed messages.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Salon Services Marketing Assistant
SALON SERVICES
08.2019 - 01.2021
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Conducted thorough research to construct creative and fresh ideas.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Tracked marketing efforts to monitor results in real-time.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Updated spreadsheets with statistical, financial and non-financial information.
- Utilized time tracking software for accurate project and time management.
- Managed campaigns for various clients that consistently exceeded sales goals.
Esthetician Brow Artist/ Lash Tech
Artful beauty Studio
11.2018 - 03.2019
- Lash artist who is certified in both classic and volume lash extensions, as well as being a certified sugaring technician
- Provided services such as lash extensions, eyebrow waxing, full body waxing, sugaring, lash tinting, and lash lifts
- Im experienced in using Sugar of the Nile products for my sugaring services.
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Followed strict safety standards to protect clients from injury or infection.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Taught clients how best to care for lash extensions and prevent problems.
- Created unique looks matching individual client preferences and budgets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Manager Brow Artist
Anastasia Beverly Hills, Nordstrom
08.2017 - 10.2020
- Created unique looks matching individual client preferences and budgets.
- Maintained full schedule of appointments with over 50 clients per week.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
MAC
Makeup Artist
01.2017 - 11.2017
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Dior Counter Manager
Christian Dior Cosmetics
08.2016 - 01.2017
- Excelled in providing exceptional customer service and building lasting customer relationships
- From, I was dedicated to understanding the needs and wants of each customer, and used my expertise in color matching to sell Dior Cosmetics
- My passion for the brand and sales drive helped me to exceed the company's sales expectations
- Additionally, my skills as a professional makeup artist allowed me to provide personalized and expert advice to customers, further enhancing their shopping experience.
Education
Associate's degree - Applied Science in Behavior Health, Esthetician
Community College of Philadelphia
High school diploma - undefined
Summit Academy
undefined
MacArthur High School
Skills
- Body Waxing
- Dermabrasion
- Makeup Application
- Eyelash Extensions
- Retail Sales
- Time Management
- Front Desk
- Merchandising
- Marketing
- Social media management
- Customer Service
- Sales
- Cash Handling
- Sales Management
- Restaurant Experience
- Communication skills
- Store management
- Certifications and Licenses
- Esthetician License
- Food Handler Certification
Additional Information
- Willing to relocate to: Philadelphia, PA, Authorized to work in the US for any employer
Timeline
Laser Technician/Esthetician
SEV Laser Aesthetics
01.2023 - 05.2023
Licensed Esthetician
The Men’s Salon, Center City
08.2021 - 03.2023
Restaurant Server
Schlesinger’s Center City
07.2021 - 07.2022
Esthetician/ Front Desk Coordinator
L15 Salon and Spa
11.2020 - 05.2021
Salon Services Marketing Assistant
SALON SERVICES
08.2019 - 01.2021
Esthetician Brow Artist/ Lash Tech
Artful beauty Studio
11.2018 - 03.2019
Manager Brow Artist
Anastasia Beverly Hills, Nordstrom
08.2017 - 10.2020
MAC
Makeup Artist
01.2017 - 11.2017
Dior Counter Manager
Christian Dior Cosmetics
08.2016 - 01.2017
Associate's degree - Applied Science in Behavior Health, Esthetician
Community College of Philadelphia
High school diploma - undefined
Summit Academy
undefined
MacArthur High School
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