Tracey Bird
Office Professional
Granite City,IL
Summary
Courteous and experienced professional with over 20 years of experience in administrative, customer service, and medical office roles. Seeking remote work opportunities that leverage my extensive background in solving problems, patient care, and flexibility in all management roles. Detail-oriented household manager aiming to bring immediate value to a professional opportunity by applying several years of successful performance in similar roles. Passionate about utilizing knowledge of health and wellness, combines with superior organization skills, to cultivate efficient household operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Household Manager
Household Manager
Pontoon Beach, IL
07.2000 - Current
- Successfully Raised, nurtured, and supported my teen daughter
- Managed daily household operations, including scheduling, finances, and document filing
- Handled accounts payable and receivable, ensuring accurate and timely transactions
- Managed emails and insurance matters and placed orders for household supplies
- Sold cosmetics from home for 2 years, making women in the area look wonderful and feel beautiful, utilizing customer service and sales skills
Independent contractor
LiveOps Agency Service, LLC
Granite City, IL
01.2021 - 09.2023
- Worked from a home office with 2- large screen monitors and a secure internet connection
- Passed training course per client
- Multiple accounts per client
- Live customer support: Phone, Email, and Chat
- Data entry in patient accounts’ database Epic
- Verify health insurance via Availity, Connex, and NGS portals
Senior Caregiver
Home Instead
Collinsville, IL
08.2008 - 01.2009
- Provided companionship and emotional support to hospitalized clients and in-home care for senior clients
- Managed household upkeep and cleanliness, ensuring a safe and comfortable living environment
- Ran errands, including grocery shopping and prescription pickups, to assist clients with daily living needs
- Prepared and served meals based on individualized dietary requirements and health conditions
- Handled laundry and personal care needs to maintain client hygiene and comfort
- Provided home hospice care, offering compassionate end-of-life support to clients and their families
Career Pause for Family Caregiving
Self-employeed
Mount Nebo, WV
02.2006 - 12.2007
- Exercised advanced organizational skills while managing care responsibilities for infant daughter.
- Coordinated care while managing household responsibilities efficiently.
- Displayed empathy, responsibility, and dedication while caring for a terminally ill family member in West Virginia.
- Designed patient-specific approaches to achieve optimal health.
Chiropractic Assistant
Gravante Chiropractic
Snellville, GA
08.2000 - 01.2006
- Managed patient check-in and check-out processes, providing efficient front-office support
- Had the pleasure of getting to know each patient
- Performed medical billing and insurance verification and placed orders for office supplies
- Supported the chiropractor with back-office procedures, including Electric Muscle Stimulation and Hot/Cold Therapy as needed for pain relief in our patients
- Handled payroll and provided administrative support for insurance-related matters
Medical Insurance Coordinator and Chiropractic Assistant
Gravante Chiropratic
Snellville, GA
08.2000 - 02.2003
- Achieved recovery rate of above 80% on long-standing insurance claims older than six months.
- Filed and followed up on insurance payments.
- Delivered direct patient care support during critical times.
- Entered patient insurance, demographics, and health information into the software and confirmed records.
- Safeguarded medical records to maintain patient confidentiality.
Medical Office Specialist
Temporary Agency
Atlanta, GA
06.1997 - 07.2000
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
Education
Some College Coursework Completed - Healthcare Administration
University of Phoenix – Online Campus
Phoenix, AZMedical Office Administration - Certified in Medical Office Administration
Gwinnett College of Business
Lilburn, GASkills
- Active Listening
- Electronic Medical Records Systems
- Computer skills
- Empathy
- Data entry
- Windows
- Emotional Awareness
- Organizational skills
- Phone etiquette
- Excellent communications
- Data verification
- Zoom
- MS Teams
Certification
- Certified Chiropratic Assistant in 2002
Timeline
Independent contractor
LiveOps Agency Service, LLC
01.2021 - 09.2023
Senior Caregiver
Home Instead
08.2008 - 01.2009
Career Pause for Family Caregiving
Self-employeed
02.2006 - 12.2007
Chiropractic Assistant
Gravante Chiropractic
08.2000 - 01.2006
Medical Insurance Coordinator and Chiropractic Assistant
Gravante Chiropratic
08.2000 - 02.2003
Household Manager
Household Manager
07.2000 - Current
Medical Office Specialist
Temporary Agency
06.1997 - 07.2000
Some College Coursework Completed - Healthcare Administration
University of Phoenix – Online Campus
Medical Office Administration - Certified in Medical Office Administration
Gwinnett College of Business
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