Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
ProjectManager

Tracey Blanks

Pensacola,FL

Summary

Enthusiastic customer service representative with in-depth knowledge of sales, account management, and training in a professional demeanor. Also, a responsible cashier with more than seven years in retail and customer service. Solid team player with an upbeat, positive attitude. Multi-tasking strength with high energy coordination. An adaptive team player.

Overview

6
6
years of professional experience

Work History

Tax Preparer

Jackson Hewitt Tax Svc
Pensacola, FL
12.2021 - Current
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Facilitated integration of modern tax software with client accounting software.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.

Server/Bartender

El Paso Mexican Grille
Pensacola, FL
07.2020 - 02.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Administrative Assistant

Meraki Solar
Pensacola, FL
05.2019 - 07.2020
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Sales Associate

Wal-Mart Supercenter
Pensacola, FL
02.2013 - 12.2013
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Quality Assurance Supervisor

Synergy Solutions
Pensacola, FL
02.2010 - 08.2012
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Fixed identified issues to increase productivity and boost workflows.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Education

High School Diploma -

Collegiate High School, Pensacola State College
Pensacola, FL
05.2011

Skills

  • Professional Customer Service
  • Professional Communication Style
  • Administrative Support
  • Quality Assurance
  • Tax Law Review
  • Invoice Processing
  • Payroll and Budgeting
  • Scheduling
  • Event Planning
  • Travel Arrangements
  • Multitasking
  • Filing

Accomplishments

  • Volunteered community pickup (Adopt-a-highway) 2020 - Pens.,FL
  • Community involvement; Loaves & Fishes parenting class 2018 - Pens.,FL
  • Employee of the month (Wal-Mart) August 2013 - Pens.,FL
  • Promoted to Quality Assurance Supervisor (Synergy Solutions) May 2011- Pens.,FL
  • Volunteered in- house, Habitat Humanity 2014 - Pens.,FL
  • Promoted to Crew Trainer (McDonald's) September 2009 - Pens.,FL


References

Professional and Personal references avaliable upon request.

Timeline

Tax Preparer

Jackson Hewitt Tax Svc
12.2021 - Current

Server/Bartender

El Paso Mexican Grille
07.2020 - 02.2022

Administrative Assistant

Meraki Solar
05.2019 - 07.2020

Sales Associate

Wal-Mart Supercenter
02.2013 - 12.2013

Quality Assurance Supervisor

Synergy Solutions
02.2010 - 08.2012

High School Diploma -

Collegiate High School, Pensacola State College

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Tracey Blanks