Tracey Bragg
Chesterfield,VA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Capital Area Health Network
02.2021 - Current
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Adp time approval for employees
- Dental Pre Authorizations, understand insurance verification, billing and coding, bank deposits, providing assistance in the office with tasks such as appointment scheduling, record keeping, telephone management
- Calculate proof of income for accurate sliding scale and approve paperwork
- Monthly Quality Assurance/ preparation/Reporting
- Completing UDS / HRSA Audits
Cashier
Big lots
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Dental Assistant/Front Office Lead
Dr. Julius V. Morrison/ Dental first
11.2012 - 01.2021
- Passing requested instruments to the dentist during dental procedures
- Manage the business aspect of dentistry including bookkeeping, accounting, and money management
- Manage patient records, filing, and recall systems
- Take x-rays, impressions, and apply fluoride and sealants
- Assist with implementation and documentation of current infection control standard
Education
DIPLOMA -
MANCHESTER HIGH SCHOOL
12.2007
Skills
- Customer service
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Complex Problem-solving
- Staff training
- Daily reporting
- Work ethic and integrity
- Multitasking and organization
Certification
- BLS Certification
- Radiation Health & Safety Certification
- CPR Certification
Timeline
Cashier
Big lots
10.2022 - Current
Dental Office Manager
Capital Area Health Network
02.2021 - Current
Dental Assistant/Front Office Lead
Dr. Julius V. Morrison/ Dental first
11.2012 - 01.2021
DIPLOMA -
MANCHESTER HIGH SCHOOL
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