Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Breed

Lansing,NY

Summary

A highly empathetic, self motivated business professional with over a decade of customer service experience seeking a challenging role at CRM Rental Management, Inc as the Community Manager.

Overview

14
14
years of professional experience

Work History

Cleaner

Austin's Helping Hands
Ithaca, NY
10.2023 - Current
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and trash cans.
  • Transported trash bags to designated disposal areas.
  • Scrubbed walls to remove scuff marks or dirt.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Kept business entrances clean, tidy and professional in appearance.
  • Shampooed carpets.

Office Manager

Roy's Rooter, LLC
Cortland, NY
01.2017 - 04.2023
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment
  • Answered phone calls and responded to emails
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and client appointments
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints.

Home Care Aide

Capco
Cortland, NY
09.2021 - 03.2022
  • Assisted clients with activities of daily living like meal preparation and feeding.
  • Transported clients to doctor appointments or other errands as needed.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Managed patient transportation and appointment scheduling.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported individuals to medical appointments and assisted with errands.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Front Desk Agent

Ramada
Cortland, NY
10.2010 - 03.2013
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Managed cash drawer responsibly throughout shift.
  • Collaborated with colleagues to ensure smooth running of front desk area.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Computed bills, collected payments and made change for guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Education

Some College (No Degree) - Paralegal

Tompkins Cortland Community College
Dryden, NY

Skills

  • Customer service
  • Written and verbal communication skills
  • Empathy
  • Attention to details
  • Problem solving
  • Time management

Timeline

Cleaner

Austin's Helping Hands
10.2023 - Current

Home Care Aide

Capco
09.2021 - 03.2022

Office Manager

Roy's Rooter, LLC
01.2017 - 04.2023

Front Desk Agent

Ramada
10.2010 - 03.2013

Some College (No Degree) - Paralegal

Tompkins Cortland Community College

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Tracey Breed