Tracey Britton
Litchfield Park,AZ
Summary
Experienced Sales Manager with over 30 years of experience in sales, customer service and client retention. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Sales Manager
American Family Insurance
Scottsdale, AZ
10.1992 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved customer issues quickly and managed over 2000 accounts to increase sales and meet quotas.
Education
Bachelor of Science - Exercise Science
Arizona State University
Tempe, AZSkills
- Customer Complaint Resolution
- Customer Billing
- Sales Quota Management
- Sales Program Coordination
- Customer Portfolio Management
- Client Base Retention
- Customer Marketing Strategy Development
Timeline
Sales Manager
American Family Insurance
10.1992 - Current
Bachelor of Science - Exercise Science
Arizona State University
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