Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Cohen

Baltimore,US

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Hardworking ,passionate, detail-oriented Senior Project Manager with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Senior Project Manager

The Wilburn Company, Inc.
08.2013 - Current
  • Manage company’s quality control monitoring and safety programs at assigned buildings
  • Carry out supervisory responsibilities in accordance with company’s policies and applicable laws
  • Maintained schedules to meet key milestones at every project phase.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
  • Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
  • Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.

Night Supervisor

Fascon
03.2018 - 11.2022
  • Responsible for management of commercial complex consisting of 3 buildings with cleanable square ft of 700,000
  • Manages overall activities of project(s), and supervises assistant managers and supervisors
  • Coordinates and controls special project work
  • Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Assisted upper management in evaluating potential candidates for promotions within the company based on their achievements as part of the night supervision team.
  • Coordinated project completion during nighttime hours, meeting strict deadlines while maintaining quality standards.
  • Developed and maintained courteous and effective working relationships

Education

High School Diploma -

Pikesville High School
Pikesville, MD
05.1997

Skills

  • PROFESSIONAL SKILLS
  • Computer skills including strong Word, Excel skills and
  • Powerpoint
  • Management skills and janitorial experience
  • Interprets and applies company policies and procedures while prioritizing and supervising skilled custodial workers
  • Supervisory experience in housekeeping, internal and external maintenance
  • Conducts hiring and orientation of employees, develops employees skills/abilities and performs annual employee evaluations
  • Prepare and submit payroll for processing
  • Time management skills
  • Project Scheduling ,Planning and Tracking
  • Great Client Relations
  • Work flow planning
  • Budget ,Cost Control and Forecasting
  • Staff Management
  • Purchasing and procurement
  • Performance Evaluations,
  • Coaching and Mentoring
  • Inventory Control
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Analytical Skills
  • Team Leadership
  • Problem-solving abilities
  • Time Management
  • Organizational Skills
  • Adaptability and Flexibility

Languages

English
Full Professional

Timeline

Night Supervisor

Fascon
03.2018 - 11.2022

Senior Project Manager

The Wilburn Company, Inc.
08.2013 - Current

High School Diploma -

Pikesville High School

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