Tracey Burch-Layton
Philadelphia,PA
Summary
Results-oriented Collections with 20 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
17
17
years of professional experience
Work History
Collections Agent
Financial Business Solutions
04.2007 - 02.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
Dobbins Vocational High School
Philadelphia, PA06.1985
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Credit Control
Timeline
Collections Agent
Financial Business Solutions
04.2007 - 02.2024
High School Diploma -
Dobbins Vocational High School
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