Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Burns

Lubbock,TX

Summary

Reliable and upbeat Zone Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, customer service and sales. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

18
18
years of professional experience

Work History

Zone Lead

At Home
06.2013 - Current
  • Supports merchandising in designated zones and maintains an active selling culture by ensuring all visual aspects are set to drive sales.
  • Provides expertise in visual standards, merchandising techniques, fixturing and implantation of all in-store marketing elements while supporting store team in areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store operates effectively and in a timely manner.
  • Influences Team Members to be knowledgeable about merchandising and visual standards while demonstrating a culture of ethical conduct, safety, and compliance.
  • Oversees task management by planning, executing daily/weekly workload and assigned tasks in an efficient and timely manner.
  • Participates in all freight process for incoming freight and stocks designated areas.
  • Being a responsible keyholder to ensure smooth opening and closing of the store.
  • During my tenure at At Home I have served as cashier, new hire trainer, and as sole Customer Service Associate responsible for overseeing my own department in conjunction with successfully managed setting and maintenance of four vignettes each quarter.

Fine Dining Server Hostess and Receptionist

Lubbock Country Club
05.2009 - 06.2013
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to upscale ambiance desired by patrons.

Server Hostess New Hire Trainer

Gardski's
06.2006 - 05.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Human Development And Family Studies

Texas Tech University
Lubbock, TX
08.2015

Skills

  • Team Management
  • Innovation Skills
  • Motivational Leadership
  • Staff Development
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Product and Service Sales
  • Engaging with Diverse Customers

Timeline

Zone Lead

At Home
06.2013 - Current

Fine Dining Server Hostess and Receptionist

Lubbock Country Club
05.2009 - 06.2013

Server Hostess New Hire Trainer

Gardski's
06.2006 - 05.2009

Bachelor of Science - Human Development And Family Studies

Texas Tech University

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Tracey Burns