Tracey Caceres
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Manager
The Fresh Market
08.2013 - 11.2023
- Employed with The Fresh Market for over 10 years with multiple promotions.
Assistant Center Store Manager
The Fresh Market
01.2021 - 11.2023
- Daily ordering for multiple departments and special orders for guests
- Performed and guided quarterly inventories
- Delegated tasks, priorities, duties, merchandising, displays and sales
- Trained, coached and monitored performance
- Kept compliance with all standards and procedures
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized
- Provided the highest level of guest service
Guest Service Manager
The Fresh Market
11.2014 - 01.2021
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised, trained and guided current and new employees of job responsibilities.
- Maintained scheduling and shift changes.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees through day-to-day work and complex problems.
- Prepared weekly employee work schedules to meet operational needs.
- Recorded financial transactions and performed account reconciliations.
- Received, organized, and delivered reports, sale tags, etc to various departments.
- Maintained accurate records of sales and financial transactions.
Assistant Guest Manger
The Fresh Market
08.2013 - 11.2014
- Worked effectively in fast-paced environments.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Set schedules for entire Front End staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Skills
- Computer literacy
- Interpersonal skills
- Performance evaluation
- Staff training
- Inventory management
- Customer service excellence
- Cash handling
- Multitasking
- Organizational skills
- Project management
- Visual merchandising
- Team leadership
- Time management
- Schedule Management
- Data Management
Timeline
Assistant Center Store Manager
The Fresh Market
01.2021 - 11.2023
Guest Service Manager
The Fresh Market
11.2014 - 01.2021
Manager
The Fresh Market
08.2013 - 11.2023
Assistant Guest Manger
The Fresh Market
08.2013 - 11.2014
GED -
Lorenzo Walker Institute of Technology
Education
GED -
Lorenzo Walker Institute of Technology
Naples, FL12.2008
Similar Profiles
Sergio A PalaciosSergio A Palacios
Store Manager at The Fresh MarketStore Manager at The Fresh Market
David BakerDavid Baker
Journeyman Meat Cutter at The Fresh MarketJourneyman Meat Cutter at The Fresh Market
Carlos San JuanCarlos San Juan
Produce Assistant, Sales Associate, Butcher at The Fresh MarketProduce Assistant, Sales Associate, Butcher at The Fresh Market
Madeline DealMadeline Deal
Assistant Store Manager at The Fresh MarketAssistant Store Manager at The Fresh Market
Sergio BaradatSergio Baradat
Construction Superintendent at G&G Construction and DesignConstruction Superintendent at G&G Construction and Design