Tracey Carlisle
Agent
Tunica,MS
Summary
A Worker with extensive experience in documentation and client profiling along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. Knowledgeable Underwriter with expertise in evaluating financial documents and determining risk. Skilled in preparing comprehensive underwriting recommendations and leveraging advanced analytical techniques. Possess excellent communication and problem-solving skills. An experienced, ambitious, and results-oriented Worker with expertise in client profiling, and process assessment. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.
Overview
24
24
years of professional experience
14
14
years of post-secondary education
Work History
Casino Ambassador
Sam's Town Tunica
06.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Produced and distributed brochures, newsletters and press kits.
Casino Cage Cashier
Hollywood Casino
04.2023 - 01.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Counted cash and casino chips to accurately reconcile transaction reports.
Loan Officer
Tower Loan
02.2016 - 01.2018
- Ensured loans meet all company and regulatory requirements
- Interacted with customers to provide information, answer questions, and resolve issues related to loan applications
- Developed and maintained relationships with customers, brokers, and other third-party lenders
- Educated customers on loan products and services
- Conducted credit checks and other background checks on potential borrowers
- Created and maintained loan files and other records in accordance with company policy
- Processed loan applications, verified accuracy of documents, and ensured compliance with applicable regulations
- Set up favorable loan terms with skills in negotiation and expert knowledge of market conditions
- Backed up customers' financial data with official credit checks from bureaus and other agencies
- Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information
- Approved or denied loans based on strict risk factors such as financial status and credit histories
- Verified completeness, accuracy and integrity of loan agreements
- Brought in new clients and increased revenue by promoting bank and available services
- Established effective credit policies and lines, procedures and standards for loans in collaboration with senior management
- Met with applicants to obtain information for loan applications and answer questions about processes
- Assessed applicants' loan requirements with in-depth interviews
- Facilitated timely closings by coordinating activities between staff, clients, and external service providers
- Encouraged applications by discussing advantages and disadvantages of available financial products
- Assisted in the preparation of loan documents and closing statements
- Reviewed and approved loan modifications in accordance with company policy
- Negotiated loan terms and conditions with customers.
Bank Teller
PNC BANK
04.2011 - 07.2013
- Communicated professionally and personably with customers to assess needs and develop solutions
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Collected currency for deposit, verified deposit amounts, and entered transactions into [Software]
- Processed commercial depository bags and completes coin orders
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Retained and acquired customers by delivering exceptional service with friendly approach
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services such as [Task] and [Task]
- Kept accurate drawer counts with correct handling of cash transactions
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.
Dealer
Isle Of Capri
01.2009 - 02.2011
- Interacted with guests in a courteous and professional manner, providing a positive gaming experience
- Resolved disputes between players and dealers in a professional and timely manner
- Developed and maintained good working relationships with dealers, supervisors and other gaming personnel
- Tracked and recorded customer winnings, losses and cash transactions
- Maintained inventory of gaming supplies and equipment
- Handled cash transactions with accuracy and integrity
- Ensured compliance with all gaming regulations and laws.
Reservation Agent
Goldstrike Casino
08.2006 - 01.2008
- Achieved complete customer satisfaction by investigating and resolving reservation issues
- Managed formal travel needs, including documentation such as tickets and travel insurance paperwork
- Drove sales by promoting trendy destinations, tour packages, and travel services
- Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees
- Calculated travel fares and service fees to offer competitive pricing structures
- Resolved customer concerns, including tracing lost, delayed and misdirected baggage
- Met customer travel needs by matching services with personal preferences and requirements.
Front desk(Lead)
Fitzgerald Casino
11.2003 - 03.2005
- Organized administrative professional with strong background managing office administrative and front desk needs
- Brings initiative and decision-making skills to different clerical tasks and guest needs
- Offers strengths in managing mail, supplies, and files for business efficiency
- Greeted guests, checked them in, and provided information about the resort
- Ensured guests were aware of all resort amenities and services
- Ensured all guest check-in and check-out procedures were followed
- Handled confidential information and documents with discretion
- Processed payments using credit card machines, cash registers, and other point-of-sale systems
- Maintained a clean and organized front desk area
- Developed and maintained good relationships with guests and staff
- Trained new front desk staff on all procedures and policies
- Processed guest check-ins and check-outs in a timely manner
- Supervised the front desk staff and ensured compliance with all policies and procedures.
Front Desk Agent
Hollywood Casino
01.2001 - 10.2002
- Supported strict property security, monitoring visitors and restricting access
- Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation
- Maintained data security and confidentiality to safeguard personal information shared at check-in and C check-out
- Responded to guest inquiries and requests in a timely and efficient manner
- Ensured guest satisfaction by providing exceptional customer service
- Developed and maintained strong working relationships with staff and guests
- Assisted with any special requests or special needs of guests
- Processed payments, including cash, credit card, and other forms of payment
- Processed special requests for guests, including late check-outs and extra amenities
- Handled check-ins and check-outs, as well as all cash, credit, and room charge transactions.
Education
No Degree - Dealer
Crescent Dealer School
06.2006 - 02.2007
No Degree - Business Administration
Coahoma Community College
Clarksdale, MS 08.2001 - 05.2002
High School Diploma -
Rosa Fort High School
Tunica, MS 08.1986 - 05.1999
Skills
- Loan Documentation
- Client Profiling
- Process Assessment
- Quality Control
- Banking Industry
- Data Security
- Deposits
- Documentation
- Entertainment
- Fraud
- Insurance
- Management
- Microsoft
- Microsoft Office
- Pricing
- Security
- Teller
- Transportation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hours401k matchPaid sick leaveHealthcare benefitsPersonal development programsWork from home optionPaid time offLanguages
English
Full Professional
Timeline
Casino Ambassador
Sam's Town Tunica
06.2023 - Current
Casino Cage Cashier
Hollywood Casino
04.2023 - 01.2024
Loan Officer
Tower Loan
02.2016 - 01.2018
Bank Teller
PNC BANK
04.2011 - 07.2013
Dealer
Isle Of Capri
01.2009 - 02.2011
Reservation Agent
Goldstrike Casino
08.2006 - 01.2008
No Degree - Dealer
Crescent Dealer School
06.2006 - 02.2007
Front desk(Lead)
Fitzgerald Casino
11.2003 - 03.2005
No Degree - Business Administration
Coahoma Community College
08.2001 - 05.2002
Front Desk Agent
Hollywood Casino
01.2001 - 10.2002
High School Diploma -
Rosa Fort High School
08.1986 - 05.1999
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