Tracey Cheatham
Tulsa,OK
Summary
Elevating Hobby Lobby's customer experience through exceptional service and efficient cash handling, I honed my adaptability and client relationship building skills. As a Salon Owner, I significantly improved client retention and satisfaction, blending innovative problem-solving with strategic decision-making. My journey reflects a commitment to excellence and a passion for fostering positive customer interactions.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate Cashier
Hobby Lobby
09.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases and locate items.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated adaptability by working various roles as needed including cashiering, and stocking shelves.
Salon Owner and Master Stylist
Primrose Parlour
04.2015 - 07.2024
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Kept up to date on trends and technical skills with industry leaders in training classes.
- Managed daily operations for salon success, inventory management, and financial reporting.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Assistant Program Instructor
Ihloff Salon and Day Spa
09.2007 - 04.2015
- Organized extracurricular activities related to the program''s subject matter, offering additional opportunities for enrichment and exploration outside of the classroom setting.
- Working as one of two training instructors of new talent in the salon. Program consisted of weekly, 3-hour classes covering theory and techniques in the services the salon offered. These hands-on training classes encouraged creative strategies on theory and techniques while working with models.
- Assessing and overseeing the final testing of new talent before being promoted to stylist.
- Served as positive role model for new talent assistants in program through appropriate dress, speech, attitude and courtesy.
- Efficiently managed administrative responsibilities such as updating course materials, maintaining accurate records, and tracking student progress throughout their time in the program.
- Promoted a growth mindset among new talent by celebrating achievements along the way while also emphasizing the value of learning from setbacks and challenges faced throughout the program.
In-Salon Cutting Coach
Ihloff Salon and Day Spa
09.2007 - 04.2015
- Mentoring and helping stylists with re-do service requests from customers as well as attending classes to learn and teach seasonal trends collections from Aveda to the salon when a certified instructor was unavailable.
- Collaborated with other stylists from other salons to share best practices, techniques, and insights for overall program improvement.
Master Hairstylist
Ihloff Salon and Day Spa
01.2001 - 04.2015
- Began as an assistant working with the Senior and Master Stylists, while also attending weekly classes to refine theory and technical skills in cuts, color, foiling, styling and formal styling. Upon completion of the assistant training program, advancement through many levels of expertise resulted in position and title of Master Designer. This was accomplished by surpassing the required weekly totals in the area of service dollars, pre-booking, and product sales.
- Job titles included: Assistant from January- October 2001, Protege Stylist from October 2001- May 2002, Designer Stylist May 2002-April 2003, Senior 1 Stylist from April 2003-January 2006, Senior 2 Stylist from January 2006- September 2007, Master Stylist September 2007- time I left to open my own salon.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maximized productivity during peak times by effectively managing multiple clients simultaneously while maintaining quality service delivery.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Education
Associate of Arts - Business
University of Phoenix
Tulsa, OK04-2007
Cosmetologist/Operator -
Broken Arrow Beauty College
Broken Arrow, OK10-1999
Skills
- Service Excellence
- Compassionate Understanding
- Promote Clean Work Environment
- Proactive Goal Achievement
- Client Relationship Building
- Cross-Functional Collaboration
- Strategic Decision-Making
- Customer Service Expertise
- Strong Organizational Abilities
- Family Management Skills
- Microsoft Office Proficiency
Timeline
Retail Sales Associate Cashier
Hobby Lobby
09.2024 - Current
Salon Owner and Master Stylist
Primrose Parlour
04.2015 - 07.2024
Assistant Program Instructor
Ihloff Salon and Day Spa
09.2007 - 04.2015
In-Salon Cutting Coach
Ihloff Salon and Day Spa
09.2007 - 04.2015
Master Hairstylist
Ihloff Salon and Day Spa
01.2001 - 04.2015
Associate of Arts - Business
University of Phoenix
Cosmetologist/Operator -
Broken Arrow Beauty College
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