Tracey Clarke
Brooklyn,NY
Summary
Experienced administrative professional with 10+ years of experience. Dedicated to organization and delivering exceptional customer service in fast-paced environments. Attention to detail and strong decision-making skills enable effective management of multiple tasks. Demonstrates a self-motivated work ethic whether working independently or as part of a team.
Overview
1
1
Certification
Work History
Clerical Associate iii (Procurement Clerk)
Office of Administrative Trials and Hearings (OATH)
- Facilitated sourcing, contracting, and financial related transaction for OATH's (5) divisions across the (5) boroughs, through Direct Order, and PASSPort
- Solicit W/MBE vendors from the SBS Directory for goods and services
- Prepare justifications for non-W/MBE vendors and all related documentation for procurement processing
- Assist with the preparation, drafting, and renewal of contract agreements
- Review and certify vendor invoices
- Proficient knowledge of NYC Procurement Policy Board Rules, and Local Law 63
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly
- Resolved issues related to invoicing discrepancies delivery delays, while maintaining strong vendor relationships
- Evaluated supplier proposals with a focus on quality, cost, and delivery timelines, ensuring optimal value for the organization
- Contributed to continuous improvement initiatives within the procurement department by identifying inefficiencies and suggesting process enhancements
- Collaborated with cross-functional teams to align procurement strategies with organizational goals and objectives
- Ensured compliance with industry regulations and organizational policies during all stages of procurement activities
- Promptly responding to and troubleshooting Procurement inquiries
Staff Analyst
Human Resources Administration
- Responsible for calculating and asserting updated and final lien cases that have both Medicaid and Public Assistance
- Retrieve, process, update, and complete cases through the MAESTRO database utilizing WMS and EDW for information retrieval
- Receive and respond to incoming calls and emails from clients outside agencies, lawyers, judges, and insurance companies
Outreach Coordinator
HRA-NY Citizenship
- Conduct client outreach to inform 1,388 low-income immigrants of citizenship and financial empowerment services available to them
- Provide one-on-one and small group support to clients to ensure those participating in the NY Citizenship program at DSS successfully complete the naturalization process, allowing HRA to reach a more diversified clientele
- Update or develop outreach materials and tools to increase access to information for clients
- Conducted research, and proposed ideas to monitor progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives
Intake Specialist/Customer Service
HRA
- Serviced and registered a multitude of clients daily in POS database
- Provided exemplary customer service in difficult situations and directed clients to additional resources
- Answered phones, and provided new clients with required paperwork to initiate service, ensuring all necessary documentation was collected and processed promptly, which increased customer satisfaction
Administrative Assistant
Pepsi Cola Bottling Co. of New York
- Provided administrative support for a team of 3 Senior Sales and 9 Mid-Level Sales Managers
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness of customer service department
- Tracked inventory, processed invoices, ordered office/kitchen supplies, and encouraged cost-effective solutions
- Interacted and directed activities with vendors, and professional personnel
Education
Criminal Justice -
Niagara University
Niagara Falls, NYSkills
- Proficiency with Microsoft Office software
- Customer-service oriented
- Ability to manage multiple priorities
- Independent initiative
- Personable
- Outgoing
- Team player
- Calendar Management
- Problem Solving
- Typing speed (45 WPM)
- Detail oriented
- Highly trainable
- Flexible attitude
- Eager to take on new projects
- Administrative Support
- Report preparation
- Document management
- Work prioritization
- Strategic planning
- Office management
- Time management
- Verbal and written communication
Certification
- Certification in Microsoft Office
- Advanced Excel & Word
- Basic Quick Books
- Proofreading & Copyediting 101
- Outlook 2019
- Medical Terminology 101
Timeline
Clerical Associate iii (Procurement Clerk)
Office of Administrative Trials and Hearings (OATH)
Staff Analyst
Human Resources Administration
Outreach Coordinator
HRA-NY Citizenship
Intake Specialist/Customer Service
HRA
Administrative Assistant
Pepsi Cola Bottling Co. of New York
Criminal Justice -
Niagara University
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