Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tracey Cloud

Napa,CA

Summary

Dynamic and compassionate professional with extensive experience as an IHSS Care Provider at IHSS Adult Services Program. Skilled in emotional support and vital signs monitoring, I effectively advocated for clients' rights while enhancing their quality of life. Proven ability to manage challenging behaviors and implement therapeutic exercises, ensuring a safe and supportive environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Remote Specialist

Overview

8
8
years of professional experience

Work History

IHSS Care Provider

IHSS Adult Services Program
01.2024 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Maintained strict confidentiality regarding all aspects of client personal information and medical history.
  • Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
  • Implemented therapeutic exercises under the guidance of healthcare professionals to improve mobility and strength in clients.

Remote Specialist

JCM Global
01.2021 - 03.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Improved team collaboration by initiating regular strategy meetings.
  • Developed training materials to enhance staff proficiency and productivity.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Created and managed project plans, timelines and budgets.

Office Manager

Certified Coatings
02.2017 - 01.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma - General Studies

Napa High School
Napa, CA

Certificate Of Technical Studies - Brakes, Steering & Suspension, Electrical & Engine

Solano County Automotive Technology
Fairfield, CA
06.2003

Skills

  • Emotional support
  • Grooming assistance
  • Physical mobility support
  • Compassionate caregiving
  • Adaptable approach
  • Transportation assistance
  • Housekeeping tasks
  • Patient assistance
  • Personal hygiene support
  • Vital signs monitoring
  • Client documentation

Languages

Spanish
Limited Working

Timeline

IHSS Care Provider

IHSS Adult Services Program
01.2024 - Current

Remote Specialist

JCM Global
01.2021 - 03.2024

Office Manager

Certified Coatings
02.2017 - 01.2021

High School Diploma - General Studies

Napa High School

Certificate Of Technical Studies - Brakes, Steering & Suspension, Electrical & Engine

Solano County Automotive Technology

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Tracey Cloud