Tracey Cloud
Napa,CA
Summary
Dynamic and compassionate professional with extensive experience as an IHSS Care Provider at IHSS Adult Services Program. Skilled in emotional support and vital signs monitoring, I effectively advocated for clients' rights while enhancing their quality of life. Proven ability to manage challenging behaviors and implement therapeutic exercises, ensuring a safe and supportive environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Remote Specialist
Overview
8
8
years of professional experience
Work History
IHSS Care Provider
IHSS Adult Services Program
Napa, CA
01.2024 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
- Implemented therapeutic exercises under the guidance of healthcare professionals to improve mobility and strength in clients.
Remote Specialist
JCM Global
Napa, CA
01.2021 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Streamlined project delivery processes, reducing completion times significantly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Created and managed project plans, timelines and budgets.
Office Manager
Certified Coatings
02.2017 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - General Studies
Napa High School
Napa, CACertificate Of Technical Studies - Brakes, Steering & Suspension, Electrical & Engine
Solano County Automotive Technology
Fairfield, CA06.2003
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
- Adaptable approach
- Transportation assistance
- Housekeeping tasks
- Patient assistance
- Personal hygiene support
- Vital signs monitoring
- Client documentation
Languages
Spanish
Limited Working
Timeline
IHSS Care Provider
IHSS Adult Services Program
01.2024 - Current
Remote Specialist
JCM Global
01.2021 - 03.2024
Office Manager
Certified Coatings
02.2017 - 01.2021
High School Diploma - General Studies
Napa High School
Certificate Of Technical Studies - Brakes, Steering & Suspension, Electrical & Engine
Solano County Automotive Technology