Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Cohen

Ambler,PA

Summary

Dynamic professional with extensive experience as a Billing Assistant at Premier Real Estate, Inc., excelling in accounts receivable management and dispute resolution. Proven track record of enhancing billing accuracy and customer satisfaction through meticulous invoice processing and effective team collaboration. Adept at multitasking and maintaining organized financial records to support operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Billing Assistant

Premier Real Estate, Inc
02.2015 - Current
  • Assisted in processing invoices and billing statements for accuracy.
  • Supported the implementation of billing software and systems for efficiency.
  • Maintained organized electronic records of customer transactions and billing history.
  • Collaborated with team members to resolve billing discrepancies promptly.
  • Provided administrative support by preparing reports on billing activities.
  • Responded to customer inquiries regarding account balances and payment statuses.
  • Participated in training sessions to enhance knowledge of billing processes and tools.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Received, sorted, and distributed incoming mail.
  • Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
  • Produced and mailed invoices, payment reminders, and financial notices.
  • Worked closely with the accounting department to ensure timely and accurate posting of client payments.
  • Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.

Asset Manager

Keystone Asset Management
2000 - 2007
  • Developed and implemented asset management strategies to optimize portfolio performance.
  • Analyzed market trends and property values to inform investment decisions.
  • Conducted regular asset evaluations to ensure compliance with organizational standards.
  • Collaborated with cross-functional teams to enhance operational efficiency and effectiveness.
  • Oversaw financial reporting processes to maintain accuracy in asset valuations.
  • Prepared detailed reports for stakeholders, providing insights on asset performance and market conditions.
  • Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
  • Managed risk by conducting thorough due diligence and regular portfolio reviews.
  • Maximized return on investment by implementing effective asset allocation strategies.
  • Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
  • Maintained contract database of existing and new client contract files and details.
  • Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
  • Collaborated with investment firms and private real estate investors to provide due diligence and underwriting functions for acquisition and management of real estate portfolios.
  • Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
  • Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.

Owner

Essenza Day Spa
09.2008 - 2015
  • Developed and implemented spa service protocols to enhance customer satisfaction.
  • Managed daily operations, ensuring efficient scheduling and resource allocation.
  • Trained and mentored staff on best practices in client care and service delivery.
  • Optimized inventory management processes, reducing waste and improving supply chain efficiency.
  • Established marketing strategies to increase brand visibility and attract new clientele.
  • Analyzed customer feedback to refine services, resulting in improved client retention rates.
  • Collaborated with vendors to negotiate contracts and secure quality products at competitive prices.
  • Led team meetings focused on performance improvement and goal setting for staff development.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Education

High School Diploma -

Abington High School
Abington, PA
06.1993

Skills

  • Tracking spreadsheets
  • Accounts receivable experience
  • Accounts receivable management
  • Payment tracking
  • Deadline oriented
  • Data entry proficiency
  • Invoice processing
  • Accuracy and precision
  • Dispute resolution
  • Financial recordkeeping
  • Invoice preparation
  • Account updates
  • Research skills
  • Records organization and review
  • Payment posting
  • Account reconciliation
  • Collection practices
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Team collaboration

Timeline

Billing Assistant

Premier Real Estate, Inc
02.2015 - Current

Owner

Essenza Day Spa
09.2008 - 2015

Asset Manager

Keystone Asset Management
2000 - 2007

High School Diploma -

Abington High School

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