Tracey Colbert
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Funeral Assistant
Jack's Memory Chapel
04.2002 - Current
- Supported funeral director with all facets of funeral service coordination.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Enhanced communication with clients by promptly addressing inquiries, concerns, and coordinating service details.
Order Writer
GS Services
10.2019 - 07.2020
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Served as a subject matter expert on all aspects of the ordering process, aiding colleagues when they encountered challenges or required assistance.
- Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
- Assisted in implementing improvements within the order writing department by offering insightful feedback based on experience and industry knowledge.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
Senior Risk Specialist
Capital One
09.2015 - 10.2017
- Placed outbound and received inbound collection calls pertaining to pay arrangements and payments from customers.
- Apply basic project management skills to the remediation of multiple loss events simultaneously
- Manage multiple tasks independently to meet deadlines
- Coordinate work between multiple areas to include leveraging/influencing business partners to drive results
- Complete risk event management and recovery process documentation while adhering to Risk Event and Issue Management Standards.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reduced overall risk exposure for the organization through strategic implementation of risk mitigation measures.
- Placed outbound and received inbound collection calls pertaining to pay arrangements and payments from customers.
Guest Services Supervisor
BOK Center
09.2008 - 12.2016
- Served as an extension of the Guest Services Manager during scheduled events
- Supervised and coordinate placement of Guest Services Attendants during an assigned event
- Worked in conjunction with other guest services supervisors
- Served as the first line for patron complaints and Guest Services Attendant concerns/issues
- Served as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats
- Assist with last minute pre-event needs, such as setting up, decorating, finding materials, etc.
Customer Service Representative
DirectV
07.2004 - 10.2013
- Provided answers to customers by identifying problems and researching solutions
- Clarified and assessed customer needs and resolved billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously
- Utilized active listening skills and product knowledge to address customer concerns to maintain existing level of service
- Ensured that all accounts are properly monitored, maintained and serviced
- Completed all assigned tasks in a timely and accurate manner
- Work cooperatively with peers and superiors as a productive member of the Technical Support Team
- Responsible for responding to customer phone calls by listening empathetically to the customer
- Clarifying and assessing customer needs and resolving billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously.
Escalation Team Leader
Vartec Telecom
02.1999 - 07.2002
- Supervised and assisted 50 inbound customer service employees
- Investigated and resolved customer issues
- Responsible for daily payroll, scheduling, and retention
- Assisted in interviewing and screening process of applicants
- Developed short and long-term company goals
- Provided in-service training for employees
- Conducted employee evaluations and made recommendations for wage increase.
Maintenance Assistant
TULSA HOUSING AUTHORITY
09.1995 - 11.1998
- Performed routine maintenance work on structure including: carpentry, electrical, plumbing, appliance and heating and air
- Execute service calls which did not require state license
- Maintained grounds in common clean up areas
- Operated company vehicle by picking up supplies and light hauling of debris
- Handled on call duties by carrying pager and cell phone.
Education
Diploma - General courses
Nathan Hale High School
Tulsa, OK05.1984
Skills
- I have 30 plus years experience in customer relations, work ethic, interpersonal skills, communication, persuasion skills, adaptability, office skills, and detail-oriented, dependable, leadership, and teamwork, problem-solving and organizational skills
- Compassionate communication
- Guest Interaction
- Restorative art
- Guest Assistance
- Customer Response
- Staff Scheduling
- Customer Education
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relationship Management
- Greeting customers
References
references upon request
Timeline
Order Writer
GS Services
10.2019 - 07.2020
Senior Risk Specialist
Capital One
09.2015 - 10.2017
Guest Services Supervisor
BOK Center
09.2008 - 12.2016
Customer Service Representative
DirectV
07.2004 - 10.2013
Funeral Assistant
Jack's Memory Chapel
04.2002 - Current
Escalation Team Leader
Vartec Telecom
02.1999 - 07.2002
Maintenance Assistant
TULSA HOUSING AUTHORITY
09.1995 - 11.1998
Diploma - General courses
Nathan Hale High School
Similar Profiles
Joshua McGrathJoshua McGrath
Shift Runner at Hungry Jack'sShift Runner at Hungry Jack's
Charlotte BakerCharlotte Baker
Manager at Hungry Jack'sManager at Hungry Jack's
Jack BealJack Beal
Business Owner at Jack's Lawn CareBusiness Owner at Jack's Lawn Care