Tracey Collins
Rehoboth Beach,DE
Summary
Accomplished Client Relationship Manager and Account Executive with 20+ years in sales and service roles in the Information Technology Industry, such as managed services, cybersecurity solutions, managed print services, and B2B. Dynamic professional with a proven track record at Scantron Technology Solutions, excelling in client relationship management and business growth strategies. Leveraged relationship-building skills and Salesforce expertise to exceed sales targets and secure long-term client loyalty. Adept at contract negotiation and client needs assessment, consistently driving increased customer engagement and retention.
Overview
22
22
years of professional experience
Work History
Client Relationship Manager
Secur-Serv, Division Of Scantron Corporation
01.2019 - Current
- Proactively contact clients to ensure client satisfaction/retention while continuously up-selling and cross selling products/services within assigned accounts.
- Strengthen client relationships by maintaining regular communication and addressing concerns promptly.
- Maintain detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Build long term relationships with clients and key personnel within each assigned account
Account Executive
Scantron Technology Solutions
12.2006 - 12.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
Account Executive
Office Depot Inc
04.2004 - 12.2006
- Maintained business relationships with accounts and developed new opportunities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Ensured execution of the developed sales strategies, objectives, and goals.
Account Executive
SkyTel Communications
02.2002 - 07.2004
- Developed relationships with customers to service, manage, and grow accounts.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Education
Bachelor of Science -
Penn State University
Skills
- Business growth strategies
- Relationship building and interpersonal skills
- Customer Engagement
- Client Needs Assessment
- Salesforce
- Hubspot
- ConnectWise
- Interpersonal and client communications
Timeline
Client Relationship Manager
Secur-Serv, Division Of Scantron Corporation
01.2019 - Current
Account Executive
Scantron Technology Solutions
12.2006 - 12.2018
Account Executive
Office Depot Inc
04.2004 - 12.2006
Account Executive
SkyTel Communications
02.2002 - 07.2004
Bachelor of Science -
Penn State University
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