Tracey Colvin
New Philadelphia ,OH
Summary
Effective merchandising professional bringing demonstrated success in leveraging visual display prowess to express brand vision. Over Number years of fashion industry experience. Quick-learning and creative with aptitude for surmounting challenges. Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising. Meticulous merchandising professional adept in merchandising plan development and seasonal promotions illustrated over Number years in Visual Merchandiser roles. Creative and hardworking with demonstrated success in driving sales through artistic visual displays. Detail-oriented merchandising professional aiming to leverage Number years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Boost Industry revenue consistently by completing engaging and attractive merchandising displays. Dedicated to organizing cohesive displays to tie in different offerings and promote sales. Creative and highly organized with skills to meet any promotional need. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
Kohls Department Store
08.2020 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Created visual displays to highlight new and featured products.
- Developed visual merchandising plans and strategies to promote store offerings.
Area Supervisor
Kohls Department Store
08.2017 - 04.2020
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
Department Lead
Kohls Department Store
08.2014 - 08.2017
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Coordinated efforts among team members during times of change or crisis management situations.
- Oversaw Type department staff to cover for other department leaders.
- Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
- Implemented corporate planograms for new department products.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
Kohls Department Store
11.2009 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Graduate - General Studies
Claymont High School
Uhrichsville OH05.1984
Skills
- Product Knowledge
- Visual Merchandising
- Customer Service
- Creative vision
- Brand Marketing
- Fashion Trend Awareness
- Visual storytelling
- Customer experience
- Seasonal displays
- Sales Promotion
- Product placement
- Cross-merchandising
- Space Planning
- Color theory
- Mannequin Styling
- Product display
- Workload planning
- In-store event promotion
- Employee Coaching
- Store Layout
- Display building
- Sales expertise
- Merchandise flow
- Product expertise
- Team Collaboration
- Problem-Solving
- Relationship Building
- Adaptability and Flexibility
- Clear Communication
- Placement Optimization
- Idea Brainstorming
- Staff Training
- Originality and Creativity
- Laptop and Mobile Device Use
Languages
English
Elementary
Timeline
Visual Merchandiser
Kohls Department Store
08.2020 - Current
Area Supervisor
Kohls Department Store
08.2017 - 04.2020
Department Lead
Kohls Department Store
08.2014 - 08.2017
Sales Associate
Kohls Department Store
11.2009 - 08.2014
High School Graduate - General Studies
Claymont High School
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