Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tracey Corcoran

Milwaukee,WI

Summary

Qualified customer service representative with 15+ years in customer service and call center environments. Hard-working and reliable. Proficient computer skills and telephone etiquette. Seeking a position that will allow me to use my various skills. and expand my job knowledge.

Overview

15
15
years of professional experience

Work History

Customer Care Senior Representative

Associated Bank
03.2020 - Current
  • Resolve issues through careful research and follow-up with customers.
  • Help customers solve issues with their accounts
  • Trained in Loans, Business Banking, Private Banking, Retirement, Advanced Deposits, Colleague banking, Foreign Currency, Deposit Assist for other colleagues
  • Champion new trainees
  • Worked flexible hours across night, weekend, and holiday shifts.

Group Sales

Badger Tour And Travel
09.2008 - 03.2020
  • Provided exceptional customer service to all incoming clients
  • Collected payments and process the office bank deposit weekly
  • Took reservations for various trips
  • Worked closely with multiple group leaders via face-to-face and over the phone
  • Provided quotes for school bus and coach bus rentals
  • Worked with various vendors to create trips for private groups
  • When trips are completed, reconciled the paperwork and closeout the trip

Education

Associate of Applied Science - Accounting

Milwaukee Area Technical College
Milwaukee
06.2005

Skills

    • Customer service- telephone and face-to-face
    • Microsoft office
    • Call center
      • Customer care
      • CSR
      • Knowledgeable in multiple banking programs

Accomplishments

    Nominee for Circle of Excellence award - 2024

Timeline

Customer Care Senior Representative

Associated Bank
03.2020 - Current

Group Sales

Badger Tour And Travel
09.2008 - 03.2020

Associate of Applied Science - Accounting

Milwaukee Area Technical College

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Tracey Corcoran