Tracey Craig
Dayton,OH
Summary
Proven Insurance Verification Specialist with a track record of enhancing customer satisfaction through meticulous attention to detail and exceptional communication skills. At Assurant Specialty Property, excelled in data entry accuracy and policy management, significantly improving process efficiency. Mastered insurance coverage verification, blending technical prowess with interpersonal finesse to resolve client concerns effectively.
Overview
16
16
years of professional experience
Work History
Insurance Verification Specialist
Assurant Specialty Property
2008.01 - Current
- Effectively utilized company software systems for accurate data entry, document management, task tracking, communication channels among different stakeholders involved in the process.
- Continuously improved professional skills through participation in training sessions and industry conferences related to hazard insurance practices.
- Managed a high volume of policies, effectively prioritizing workload to optimize productivity and meet strict deadlines.
- Maintained professionalism while resolving client concerns, demonstrating empathy while upholding company standards and protocols related to hazard insurance claims handling processes.
- Improved customer satisfaction rates with timely and accurate processing of insurance applications.
- Verified client information by analyzing existing evidence on file.
Education
Bachelor of Science - Marketing
University of Phoenix
Tempe, AZSkills
- Attention to Detail
- Insurance Coverage Verification
- Data entry proficiency
- Data Entry and Review
- Communication and Interpersonal Skills
- Problem-Solving
- Adaptable and Flexible
- Data Entry
Timeline
Insurance Verification Specialist
Assurant Specialty Property
2008.01 - Current
Bachelor of Science - Marketing
University of Phoenix
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