Tracey Crowl

Help the Director of Operations manage 350-400 drivers.

Keeping track of multiple schedules: drivers, customers, employee's (vacations, time off, etc…)

Communicate travel information, instructions, and stop information to drivers.

Provide Dispatch for LIN, LOX, LAR, CO2, Hydrogen, and Purge Jobs.

Communicate with customers daily – 24/7

Enter Data into various computer systems – TMW, EFS, Outlook, Total Mail, Teams, PC Miler, Excel, etc….

Help other departments solve driver issues: Safety, Billing and Maintenance

Print our trip information for drivers, Connecting the drivers with the appropriate contacts.

Solve issues/educate drivers.

Problem Solving and thinking outside the box.

Being a team player.

Adding/Removing old equipment from computer programs

Using GPS to track and manage drivers.

Assist Upper Management team with keeping records current.

Informing Customers of situations that might impact daily deliveries or plants.

Reporting and helping Discipline/Educate Performance Issues with Drivers.

Conference Calls and Team Video Meetings

• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
• Optimized billing processes by implementing efficient invoicing and payment tracking systems.
• Developed strong working relationships with key stakeholders, fostering a collaborative environment conducive to effective problemsolving.
• Streamlined workflow for faster invoice processing, improving overall efficiency in the department.

Communicating Travel information, instructions and stop information to drivers.
Providing Dispatch for LAR, LIN, LOX and Neon to 16 drivers and training drivers that were sent to my terminal.
Communicating with our customers daily - Issues, Questions and Dispatch.
Entering Data into various computerized systems. (TMW, Gold Manager and Scheduler)
Numerically filling all Trip Reports and Delivery Notes per Month for customer
Updating Customer Information in Linde Gold Manager System.
Printing out trip information for drivers when necessary.
Adding/Deleting New and Old Equipment in Linde Gold manager system.
Updating Driver Schedule Matrix bi-weekly.
Using GPS to track vehicle fleet.
Maintaining several spreadsheets- driver information, vehicle fleet, Linde Overage report, Mileage/Maintenance Board, etc.
Helping set up maintenance for tractors/trailers.
Assist Upper Management/Safety Teams with keeping records current.
Informing Linde of situations that may impact their scheduled deliveries.
Reporting driver performance issues or concerns to the appropriate upper management for resolution and or discipline.
Problem solving.
Helping mechanic prioritize maintenance work.
Hiring and recruiting new drivers not only for Local work but OTR regional and call and demand work.
Monthly reports for company and customer
Replying to emails from companies, direct customers and their customers.
Retrieving POD or any other information they may need.
Daily or weekly conference calls.