Tracey Davis

• Receive and distribute incoming materials to designated areas.
• Load and unload trucks with appropriate material handling equipment.
• Monitor stock levels and replenish when necessary.
• Ensure compliance with safety regulations while operating material handling equipment.

• Coordinated and monitored the daily workflow of material handlers to ensure timely completion of tasks.
• Assigned tasks and workloads to team members based on their abilities, availability and priority levels.
• Ensured that all materials were handled safely in accordance with company policies and procedures.
• Monitored inventory levels to ensure sufficient stock was available for production needs.
• Provided guidance and direction to employees regarding job duties, safety protocols, and performance expectations.

• Developed and maintained customer relationships to ensure repeat business.
• Responsible for installing hardware and software components, such as security cameras, POS system, printers, scanners, and other peripherals.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.

• Updated course content using MySQL.
• Provided helpdesk support for LMS users.
• Created, analyzed, and escalated tickets if needed. Updated clients and confirmed resolution of issues.
• Coordinated with IT personnel and other departments to troubleshoot system and user errors to maintain optimal performance.
• Maintained user accounts and security settings on the LMS platform to ensure compliance with institutional standards.
• Collaborated with other departments such as IT, marketing, and finance to integrate their contributions into the LMS environment.
• Implemented updates or modifications to content when necessary in order to keep up with changing technology needs.
• Supported, configured, maintained and upgraded customer databases and in-house servers.

• Configured Development, Test, and Production environment servers, tested all modifications, before implementing them into Production to ensure integrity and functionality.
• Configured and maintained system hardware, software and network components.
• Monitor performance and troubleshoot OS and application issues with servers.
• Installed, tested, and evaluated new systems and applications.
• Maintained SAP user groups and accounts.
• Monitored system performance to ensure proper operation and security of the network.
• Performed daily backups of critical data files.
• Troubleshooted and resolved server hardware and software issues. Created documentation and added to knowledge base.

• Diagnosed, analyzed, and resolved IT issues.

• Deployed operating systems upgrades and security patching in accordance with IT policies.

• Provided second and third-level support for over 6,000 HP and Compaq servers running NT4.0, Windows 2000
• Provided technical support for end-users related to server systems.
• Troubleshot and resolved server hardware and software issues.
• Evaluated system logs regularly to detect any suspicious activity or errors requiring action.
• Installed, configured, and maintained server hardware and software.