Tracey Dean
Springfield,IL
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 20+ years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Overview
30
30
years of professional experience
Work History
Manager
John Mapes
DeKalb, IL
08.1995 - 05.2000
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
server/bartender/FOH and BOH manager
Ed and Kitty McHenry/Kevin Davlin
The Barrel Head
06.2000 - 09.2011
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Assistant Manager
Panera Bread
Springfield, IL
12.2011 - Current
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Led and directed team members on effective methods, operations and procedures.
- Conducted timely performance evaluations for all front of house staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Education
Associate of Arts - Sociology/Psychology
Kishwaukee Community College
1999
Skills
- Point of Sale (POS) system operation
- Proven cost-control expert
- Results-oriented
- Business operations expertise
- Service-oriented
- Trained in performance and wage reviews
- Staff scheduling
- Conflict resolution techniques
- Natural leader
- Food service background
- Dynamic, friendly hostess
- Strong work ethic
Timeline
Assistant Manager
Panera Bread
12.2011 - Current
server/bartender/FOH and BOH manager
Ed and Kitty McHenry/Kevin Davlin
06.2000 - 09.2011
Manager
John Mapes
08.1995 - 05.2000
Associate of Arts - Sociology/Psychology
Kishwaukee Community College