Tracey Dickson
South Charleston,WV
Summary
Dynamic and results-oriented professional with extensive experience in front office management and patient care coordination, notably at Dr. Chapman and Puderbaugh. Excelled in insurance verification and appointment scheduling, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional phone and email etiquette alongside a friendly and outgoing demeanor, significantly improving patient relations and trust.
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Energetic, offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Diligent with background in dental reception work. Proven ability to manage patient schedules and maintain accurate records. Demonstrated skills in customer service and administrative support
Overview
22
22
years of professional experience
Work History
Dental Receptionist
Dr. Chapman and Puderbaugh
South Charleston, WV
03.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
Receptionist Administrator
Charleston Gastroenterology
10.2018 - 06.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Monitored front areas so that questions could be promptly addressed.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected room deposits, fees, and payments.
Assistant Director/Lead Teacher
Oakhurst Child Care Center
01.2003 - 10.2018
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Fostered student curiosity and interest through creative hands-on activities.
- Developed and implemented classroom routines to address varying student needs.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Child Development
Ben Franklin
Charleston, WV05-2005
High School Diploma -
Fairmont Senior High School
Fairmont, WV05-1995
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Maintaining cleanliness
- Payment processing
- Insurance verification
- Front office management
- Records management
- Office opening and closing
- Issue resolution
- Financial plan options
- Friendly and outgoing
- Rapport building
- Pleasant speaking voice
- Billing department support
- Confidentiality
- Organization and time management
- CPR certified
- Patient referral
- Time management
- Heartsaver first aid CPR AED (first aid CPR AED)
- Regulatory documentation
Timeline
Dental Receptionist
Dr. Chapman and Puderbaugh
03.2021 - Current
Receptionist Administrator
Charleston Gastroenterology
10.2018 - 06.2021
Assistant Director/Lead Teacher
Oakhurst Child Care Center
01.2003 - 10.2018
Child Development
Ben Franklin
High School Diploma -
Fairmont Senior High School
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