Tracey Dimmig
Janesville,WI
Summary
Dynamic Senior Customer Care Specialist with extensive experience in customer service, team leadership, and process improvement. Recognized for developing effective training programs and enhancing onboarding processes that elevate team performance and customer engagement. Committed to fostering strong partnerships, strengthening cross‑functional collaboration, and driving operational excellence.
Overview
27
27
years of professional experience
Work History
Senior Customer Care Specialist
Kerry Ingredients
07.2015 - Current
- Passionate leader Strengthening Kerry’s partnership with Tyson, largest coating customer, through consistent communication, cross‑functional collaboration, and proactive relationship‑building. By attending/leading bi‑weekly meetings, managing daily reporting, conducting multiple onsite visits, supporting new product launches and quarterly business reviews
- EDI SME Lead, leading UAT testing for new system enhancements, approved go‑live deployment, and developed comprehensive training materials to support team readiness and adoption. Developed training programs for new hires, improving onboarding processes and knowledge retention.
Customer Service Lead
Charter Communications (Telecommunications)
12.1998 - 07.2015
- Served as the escalation point for irate or complex customer situations, resolving issues through clear communication, empathy, and detailed explanation
- Delivered front‑line customer support for billing inquiries, payments, service issues, troubleshooting, and service transfers/disconnects.
- Served as the escalation point for irate or complex customer situations, resolving issues through clear communication, empathy, and detailed explanation of billing/prorates.
Education
High School Diploma -
Hononogah High School
Rockton, IL05.1997
Skills
- Time management
- Multitasking and organization
- SAP
- Salesforce
- Excel
- Outlook
- Powerpoint
Accomplishments
-Participated in the Leadership Development Focus Group, contributing insights to strengthen team capability and organizational culture.
-Completed an intensive two‑day Presentation Skills Workshop, enhancing communication effectiveness and confidence in high‑visibility settings
Timeline
Senior Customer Care Specialist
Kerry Ingredients
07.2015 - Current
Customer Service Lead
Charter Communications (Telecommunications)
12.1998 - 07.2015
High School Diploma -
Hononogah High School