TRACEY LOVE
St. Louis,MO
Summary
To affiliate with a progressive organization fulfilling the responsibilities of a challenging position that will offer advancement opportunities based on proven abilities.
As indicated in the resume, I have acquired several years of experience in Personal and Commercial Lines Insurance, Underwriting, and Account Management. These years of experience have allowed for a great deal of interaction with the public, as well as the development of excellent organizational and communication skills. It is most desirable that I acquire a position that will enhance greater development of my present skills and abilities; in addition to, continued interaction with people on a daily basis. I believe that employment with your organization will provide me with this type of growth. I also might add that I do possess characteristics that are conducive to positive employment. I am a very poised individual who is able to adjust and communicate effectively. I am also a congenial and diligent worker.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Account Manager - Contract Employee
GQS Global Quality Solutions
01.2011 - Current
- Prepare and maintain scorecard data and develop strategies to enhance motivation at work.
- Check and identify accounts that are likely to become a bad debt or 'zero balance' account and contact the clients to retain them.
- Develop relationships with loyal clients; ask for their feedback and provide feedback to the marketing units for the purpose of enhancing the quality of service.
- Provide file audits for Engineers to validate the efficiency level at work.
- Ensure clients’ demands to be satisfied.
- Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
- Conduct assessments of clients’ credibility and perform billing duties at their requests.
- Prepare and make a report on market analysis, competitor analysis and market trends.
- Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
- Ensure that clients know to use the services and aid if necessary.
Senior Underwriter
VANLINER INSURANCE COMPANY
01.2008 - 01.2011
- Under general supervision, evaluate and rate new and existing accounts in accordance with sound underwriting principles.
- Analyze existing accounts for profitability and determine if corrective action is necessary and what actions need to be taken.
- Review, rate, and underwrite new submissions, determine appropriate coverage and price accordingly before submitting to management.
- Ensure implementation of underwriting standards and procedures.
- Coordinate activities with departmental personnel and other UniGroup Companies.
- Research and assist with the development of new insurance programs, products, and forms.
- Review existing programs and recommend changes and improvements.
- Assist in the training and cross-training of personnel to achieve maximum effectiveness.
Senior Workers’ Compensation Underwriter
ZURICH INSURANCE COMPANY
01.2006 - 01.2008
- Under technical direction, create underwriting guidelines representing the Product Management Team.
- Analyze new and renewal business to ensure proper classification and pricing.
- Assist with the development of underwriting processes and procedures.
- Assist with conducting internal file reviews and audits.
- Administer and monitor underwriting rules, guidelines, insurance laws, regulations.
- Work within significant limits and authority on assignments of higher technical complexity and coordination.
Midwest Region Underwriter
AIG INSURANCE COMPANY
01.2004 - 01.2006
- Under technical direction, Underwriting, Marketing, Risk analysis assessment according to established underwriting guidelines for Property Management and Temp Staffing Segments.
- Within delegated authority level, independently priced accounts, reviewed audits, loss control assessments; in addition; review, accept, reject and modify new and renewal business.
- Negotiated Facultative insurance with Reinsurance Companies.
- Responsible for a commercial multi-line book of business of approximately $13 million.
- Account sizes ranged from $250,000 to $3,000,000, encompassing multiple lines of insurance General liability, Automobile and Workers’ Compensation for Loss Sensitive and Guaranteed Cost Program Structures.
Workers’ Compensation Underwriter
GREAT WEST CASUALTY INS. CO.
01.2003 - 01.2004
- Duties include underwriting Workers ‘Compensation for the trucking industry.
- Work with fleet and non-fleet semi-tractor trailers, flat beds, tanks and dump trucks for owner operators and truck companies.
- Primary territory was the Midwestern, Eastern and Southeastern Regions.
Account Manager/Underwriter
TRAVELERS INSURANCE COMPANY
01.2000 - 01.2003
- Duties include total account management of assigned book of business.
- Maximize account company and customer satisfaction.
- Independently perform pricing, rating, safety assessment, accounting/billing support.
- Investigate and report potentially fraudulent claims to appropriate division.
Sales Agent/Underwriter
GMAC INSURANCE COMPANY
01.1995 - 01.2000
- Receive and process inbound sales calls to acquire new Personal Lines Auto Insurance business.
- Provide quality service and professional insurance counsel to potential clients.
- Assist with the resolution of requests from policyholders.
- Resolve, rate, bill, endorse, and quote new and renewal business.
- Monitor Sales/Service calls and general quality control.
Education
Associates Degree - Business Management
University of Phoenix
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
Special Licenses
Property & Casualty and Life and Health License
Certification
Property and Casualty, Life and Health Insurance Licenses,
AINS
Timeline
Senior Account Manager - Contract Employee
GQS Global Quality Solutions
01.2011 - Current
Senior Underwriter
VANLINER INSURANCE COMPANY
01.2008 - 01.2011
Senior Workers’ Compensation Underwriter
ZURICH INSURANCE COMPANY
01.2006 - 01.2008
Midwest Region Underwriter
AIG INSURANCE COMPANY
01.2004 - 01.2006
Workers’ Compensation Underwriter
GREAT WEST CASUALTY INS. CO.
01.2003 - 01.2004
Account Manager/Underwriter
TRAVELERS INSURANCE COMPANY
01.2000 - 01.2003
Sales Agent/Underwriter
GMAC INSURANCE COMPANY
01.1995 - 01.2000
Associates Degree - Business Management
University of Phoenix
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