TRACEY LOVE
St. Louis,MO
Summary
To affiliate with a progressive organization fulfilling the responsibilities of a challenging position that will offer advancement opportunities based on proven abilities.
As indicated in the resume, I have acquired several years of experience in Personal and Commercial Lines Insurance, Underwriting, and Account Management. These years of experience have allowed for a great deal of interaction with the public, as well as the development of excellent organizational and communication skills. It is most desirable that I acquire a position that will enhance greater development of my present skills and abilities; in addition to, continued interaction with people on a daily basis. I believe that employment with your organization will provide me with this type of growth. I also might add that I do possess characteristics that are conducive to positive employment. I am a very poised individual who is able to adjust and communicate effectively. I am also a congenial and diligent worker.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Account Manager - Contract Employee
GQS Global Quality Solutions
01.2011 - Current
- Prepare and maintain scorecard data and develop strategies to enhance motivation at work.
- Check and identify accounts that are likely to become a bad debt or 'zero balance' account and contact the clients to retain them.
- Develop relationships with loyal clients; ask for their feedback and provide feedback to the marketing units for the purpose of enhancing the quality of service.
- Provide file audits for Engineers to validate the efficiency level at work.
- Ensure clients’ demands to be satisfied.
- Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.
- Conduct assessments of clients’ credibility and perform billing duties at their requests.
- Prepare and make a report on market analysis, competitor analysis and market trends.
- Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
- Ensure that clients know to use the services and aid if necessary.
Senior Underwriter
VANLINER INSURANCE COMPANY
St. Louis, MO
01.2008 - 01.2011
- Under general supervision, evaluate and rate new and existing accounts in accordance with sound underwriting principles.
- Analyze existing accounts for profitability and determine if corrective action is necessary and what actions need to be taken.
- Review, rate, and underwrite new submissions, determine appropriate coverage and price accordingly before submitting to management.
- Ensure implementation of underwriting standards and procedures.
- Coordinate activities with departmental personnel and other UniGroup Companies.
- Research and assist with the development of new insurance programs, products, and forms.
- Review existing programs and recommend changes and improvements.
- Assist in the training and cross-training of personnel to achieve maximum effectiveness.
Senior Workers’ Compensation Underwriter
ZURICH INSURANCE COMPANY
Schaumburg, IL
01.2006 - 01.2008
- Under technical direction, create underwriting guidelines representing the Product Management Team.
- Analyze new and renewal business to ensure proper classification and pricing.
- Assist with the development of underwriting processes and procedures.
- Assist with conducting internal file reviews and audits.
- Administer and monitor underwriting rules, guidelines, insurance laws, regulations.
- Work within significant limits and authority on assignments of higher technical complexity and coordination.
Midwest Region Underwriter
AIG INSURANCE COMPANY
Chicago, IL
01.2004 - 01.2006
- Under technical direction, Underwriting, Marketing, Risk analysis assessment according to established underwriting guidelines for Property Management and Temp Staffing Segments.
- Within delegated authority level, independently priced accounts, reviewed audits, loss control assessments; in addition; review, accept, reject and modify new and renewal business.
- Negotiated Facultative insurance with Reinsurance Companies.
- Responsible for a commercial multi-line book of business of approximately $13 million.
- Account sizes ranged from $250,000 to $3,000,000, encompassing multiple lines of insurance General liability, Automobile and Workers’ Compensation for Loss Sensitive and Guaranteed Cost Program Structures.
Workers’ Compensation Underwriter
GREAT WEST CASUALTY INS. CO.
South Sioux City, NE
01.2003 - 01.2004
- Duties include underwriting Workers ‘Compensation for the trucking industry.
- Work with fleet and non-fleet semi-tractor trailers, flat beds, tanks and dump trucks for owner operators and truck companies.
- Primary territory was the Midwestern, Eastern and Southeastern Regions.
Account Manager/Underwriter
TRAVELERS INSURANCE COMPANY
Hazelwood, MO
01.2000 - 01.2003
- Duties include total account management of assigned book of business.
- Maximize account company and customer satisfaction.
- Independently perform pricing, rating, safety assessment, accounting/billing support.
- Investigate and report potentially fraudulent claims to appropriate division.
Sales Agent/Underwriter
GMAC INSURANCE COMPANY
Earth City, MO
01.1995 - 01.2000
- Receive and process inbound sales calls to acquire new Personal Lines Auto Insurance business.
- Provide quality service and professional insurance counsel to potential clients.
- Assist with the resolution of requests from policyholders.
- Resolve, rate, bill, endorse, and quote new and renewal business.
- Monitor Sales/Service calls and general quality control.
Education
Associates Degree - Business Management
University of Phoenix
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
Special Licenses
Property & Casualty and Life and Health License
Certification
Property and Casualty, Life and Health Insurance Licenses,
AINS
Timeline
Senior Account Manager - Contract Employee
GQS Global Quality Solutions
01.2011 - Current
Senior Underwriter
VANLINER INSURANCE COMPANY
01.2008 - 01.2011
Senior Workers’ Compensation Underwriter
ZURICH INSURANCE COMPANY
01.2006 - 01.2008
Midwest Region Underwriter
AIG INSURANCE COMPANY
01.2004 - 01.2006
Workers’ Compensation Underwriter
GREAT WEST CASUALTY INS. CO.
01.2003 - 01.2004
Account Manager/Underwriter
TRAVELERS INSURANCE COMPANY
01.2000 - 01.2003
Sales Agent/Underwriter
GMAC INSURANCE COMPANY
01.1995 - 01.2000
Associates Degree - Business Management
University of Phoenix