Tracey Dove
Springdale
Summary
Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety.
Overview
13
13
years of professional experience
Work History
Warehouse Supervisor
Comcast
03.2025 - 09.2025
- Directed daily operations for a high-volume production team of pickers and packers, ensuring accuracy, safety, and on-time order fulfillment.
- Led daily stand-up meetings to align priorities, boost morale, and address operational challenges.
- Monitored KPIs to drive productivity, implemented corrective actions, and held biweekly one-on-one coaching sessions to support staff growth.
- Assigned and tracked production work via Excel, ensuring all international and escalation orders were processed and shipped within deadlines.
- Coordinated with UPS nightly to confirm all shipments were dispatched without delay.
- Utilized Kronos, Workday, and performance management tools to oversee scheduling, attendance, and evaluations.
- Fostered a positive work environment by removing operational barriers and promoting team engagement.
Inbound Lead
Rush Transportation
10.2022 - 02.2025
- Supervised inbound sorting operations, ensuring workflow efficiency, scan accuracy, and compliance with quality standards.
- Managed inbound logistics using RDS and PCS software; configured scanners and monitored scan integrity to prevent errors.
- Oversaw Out-of-Area shipments for Bath & Body Works via FedEx, ensuring timely delivery and customer satisfaction.
- Coordinated staffing with agencies, processed payroll, and resolved personnel issues promptly.
- Ordered and replenished warehouse supplies, including shrink wrap and other materials, to maintain uninterrupted operations.
- Operated forklifts and coordinated trailer loading/unloading to meet tight schedules.
- Provided cross-functional coverage for outbound operations to ensure continuity and efficiency.
Returns Supervisor (Inventory Control)
Ridge Global
07.2020 - 09.2022
- Led a team of 18 union warehouse associates, assigning tasks based on workload, skill level, and operational priorities.
- Developed communication strategies for a multilingual workforce using translation tools, improving clarity and reducing errors.
- Managed returns documentation, ensuring compliance with company policies and regulatory requirements.
- Partnered with staffing agencies for recruitment, onboarding, and creation of training manuals to standardize processes.
- Scheduled shipments and work shifts to maximize productivity and minimize downtime.
- Introduced “Take 5’s on Safety” program into weekly meetings, increasing safety awareness and reducing incidents.
Outbound Team Lead – Packing
Essendant / ORS Nasco
01.2013 - 01.2020
- Supervised daily packing operations for high-volume distribution center, ensuring safe equipment handling, adherence to OSHA standards, and 100% on-time order fulfillment for key accounts.
- Recommended and implemented process improvements that reduced packing errors by 15% and cut operational costs through optimized workflow and resource allocation.
- Trained and mentored 20+ new hires, developing onboarding materials and providing ongoing performance feedback to supervisors to maintain consistent quality standards.
- Managed EON/EOM reporting, analyzed data trends, and coordinated customer deliveries to meet strict service level agreements (SLAs).
- Collaborated cross-functionally with inventory control, shipping, and procurement teams to resolve bottlenecks and improve turnaround times.
- Promoted from Distribution Associate to Team Lead within two years based on exceptional performance, leadership skills, and ability to exceed productivity targets.
Education
High School Diploma -
Woodward High School
Cincinnati, OH05-1988
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Order picking
- Warehouse safety
- Shipping and receiving
- Load planning
- Scheduling coordination
- Loading and unloading
- Customer care
- Verbal and written communication
- Collaborative teamwork
- Order picking and processing
- Team building and leadership
- Inventory and stocking
- Employee safety
- Team coaching
- Safety standards
- Unpacking merchandise
- Forklift operations
- Coaching and motivation
- Conflict resolution
- Hiring and training
- Operations management
- Documentation
- Goal setting
- Warehouse logistics
- Facility security
- Staff management
- Mentoring and training
- Staff supervision
- Continuous improvement
Timeline
Warehouse Supervisor
Comcast
03.2025 - 09.2025
Inbound Lead
Rush Transportation
10.2022 - 02.2025
Returns Supervisor (Inventory Control)
Ridge Global
07.2020 - 09.2022
Outbound Team Lead – Packing
Essendant / ORS Nasco
01.2013 - 01.2020
High School Diploma -
Woodward High School