Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Tracey Edwards

Little Rock,AR

Summary

Dynamic sales professional with a proven track record at Dollar General, excelling in customer service and cash handling. Recognized for enhancing team productivity and fostering customer loyalty through effective communication and problem-solving skills. Committed to creating engaging merchandise displays that drive sales and elevate store performance.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Sales Associate

Dollar General
02.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Team Leader Manager

Petco
04.2002 - 06.2014
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed frontend employees, cash management, and opening and closing registers.
  • Managed animal area: Cleaning, feeding, and accountability of animals.

Education

No Degree - Respiratory Therapy

Henry Ford College
Dearborn, MI

No Degree - Basic Studies

Saint Charles Community College
Saint Charles, MO

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • POS system operation
  • Retail store operations
  • Inventory tracking
  • Merchandise display
  • Friendly and outgoing
  • Verbal and written communication
  • Task prioritization

Timeline

Sales Associate

Dollar General
02.2023 - 09.2023

Team Leader Manager

Petco
04.2002 - 06.2014

No Degree - Respiratory Therapy

Henry Ford College

No Degree - Basic Studies

Saint Charles Community College

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Tracey Edwards