.As a Unit Director I maintained 24-hour accountability for leading and managing my assigned area in order to ensure an outstanding experience for patients and employees by continuously improving the quality of patient care, creating a healthy workplace for staff, and overseeing clinical, and administrative/business functions. I was responsible for collaborating with medical staff to monitor patient outcomes and setting clinical quality priorities, supported shared governance through a unit-based professional practice council and used staff feedback to implement professional and patient safety improvements, and developed a best practice climate for the growth and development of students as well as all unit employees. I have responsibility for the oversight of selection and hiring of staff, department orientation, and fostering a culture of continuous performance management. This included completing and delivering employee evaluations, managing daily unit and employee performance, as well as the department budget.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Unit Director
UPMC
Carlisle, PA
07.2017 - Current
Collaborated with other departments to coordinate services and promote efficient operations.
Provided direct supervision to team leaders and personnel in order to achieve goals.
Established standards of quality control and safety regulations in compliance with established guidelines.
Facilitated inter-departmental communication to maintain effective working relationships between teams.
Coordinated recruitment efforts by interviewing potential candidates and making hiring decisions accordingly.
Maintained records of employee attendance, leave requests, payroll information.
Analyzed customer feedback data to identify areas for improvement within the unit's operations.
Lead monthly meetings with staff members to discuss progress on projects and provide guidance when necessary.
Resolved conflicts between employees by mediating disputes and providing constructive criticism as needed.
Organized team building activities designed to improve morale among staff members.
Monitored daily operations within the department in order to maximize efficiency levels.
Prepared reports summarizing key performance indicators related to unit objectives.
Managed budgets, monitored spending, and identified areas for cost savings.
Conducted performance reviews, provided feedback, and developed plans for professional development of staff members.
Communicated with management to facilitate efficient unit operation.
Mentored nursing staff and set unit goals and standards.
Analyzed patients records to determine efficiency and effectiveness of care.
Prepared and presented reports on unit performance, challenges, and achievements to senior management.
Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.
R.N.
Carlisle Regional Medical Center
Carlisle, PA
01.1989 - 06.2017
Possess skills necessary to be a proficient Emergency Department Nurse
Fulfill the role of charge nurse including staffing, assignments, patient advocate and organizing the flow of a busy Emergency Department
Scheduling of 40-plus employees
Kronos-payroll system
Responsible for Corporate Compliance Manual in the Emergency Department
Work closely with physicians and other departments to maintain flow of patient care in the Emergency Department
Most recently in the Team Leader role with many management responsibilities including off duty call, annual evaluations and, any other duties assigned to me by the Department Director
Registered Nurse
Alexander Spring Rehab.
Carlisle, PA
01.1989 - 01.1991
Monitored Patients during Cardiac exercise sessions and taught classes to patients recovering from cardiac disease
Registered Nurse
Mechanicsburg Rehabilitation Center
Mechanicsburg, PA
01.1987 - 01.1989
Taught Classes to patients during Cardiac Rehabilitation sessions
Monitored patients during cardiac exercise
Assisted with pain clinic patients as a Registered Nurse
Office Nurse
Office of Dr. Kenneth Guistewhite
Carlisle, PA
01.1985 - 01.1987
Office Nurse, for busy family practice office, assisting Physician with procedures and teaching patients healthcare issues
R.N.
Holy Spirit Hospital
Camp Hill, PA
01.1980 - 01.1985
R.N
In the step- down telemetry unit also worked in ICU when needed
Served mostly in the charge nurse role after orientation
Nurses Aide
Green Ridge Village
Newville, PA
01.1976 - 01.1977
Education
Bachelor of Science - Nursing
Western Governers
Salt Lake City, UT
05-2018
Diploma of Nursing -
Reading Hospital School of Nursing
Reading, Pa
01.1980
High School Diploma - Academic Track
Big Spring High School
Newville, Pa
01.1977
Skills
Human Resources
Staff Development
Medication monitoring
Safety enforcement
Staff Scheduling
Treatment delivery
Assignment Delegation
Policy Implementation
Documentation Review
Regulatory Compliance
Staff Training
Quality Control
Policy Development
Payroll
Behavioral Management
Affiliations
Current Member of Emergency Nurses Association.
Helped to plan and run the Pennsylvania ENA Conference in 2006 in Harrisburg.