Open To Work
Tracey Fangman
Horntown,VA
Work Preference
Summary
Energetic Client Service Associate experienced in delivering exceptional customer support and maintaining strict safety protocols. Demonstrated strong organizational skills and adaptability, contributing positively to team dynamics and customer satisfaction. Motivated to embrace new challenges and drive value through hard work and commitment.
Overview
14
14
years of professional experience
Work History
Team Leader
Chick Fila A
Severna Park, Maryland
04.2021 - Current
- Led daily operations, ensuring smooth service during peak hours.
- Trained new team members on customer service standards and procedures.
- Coordinated staff schedules to optimize coverage and meet demand.
- Encouraged teamwork and collaboration among staff for improved morale.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
CNA/GNA
Self Employed Services
Pikesville, Maryland
03.2015 - 08.2021
- Assisted patients with daily living activities and personal hygiene tasks.
- Collaborated with families to develop personalized care plans for patients.
- Provided emotional support and companionship to patients during recovery.
- Maintained cleanliness and safety in patient living environments.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Administered medications as directed by registered nurse or physician.
Manager
Walmart
Pasadena, Maryland
02.2013 - 08.2015
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Conducted performance reviews for team members.
- Facilitated communication between departments to enhance teamwork and efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Lansdowne Senior High
Baltimore , MDCertified Medical Assistant - CNA/GNA
It Works
Baltimore , MDSkills
- Operations management
- Team leadership
- Performance management
- Staff training
- Customer service
Timeline
Team Leader
Chick Fila A
04.2021 - Current
CNA/GNA
Self Employed Services
03.2015 - 08.2021
Manager
Walmart
02.2013 - 08.2015
Lansdowne Senior High
Certified Medical Assistant - CNA/GNA
It Works