Tracey Fields
Service Representative
Durham,NC
Summary
PROFESSIONAL Dedicated Customer Service professional with knowledge of service delivery. Proven multitasking abilities committed to maintaining professional relationships to increase profitability
Overview
9
9
years of professional experience
Work History
Customer Service
Strawbridge Studios
, NC
09.2022 - 06.2023
- Durham Plant-Bindery PROFESSIONAL Dedicated, Open (cut) photo envelopes with cash using scanner/cutter machine
- Scan photo shoot envelopes for receiving with the total envelopes per photo taken for processing
- Use money counter
- Enter the cash total for each school shoot once the photo shoot has been completed and paid for by parents
- Worked in the bindery department putting yearbooks together
- I worked in kit world, where we worked on printers all day, printing envelopes to send to the school for the parents
- I was a QA
PCA, Comfort Keepers
Durham, Durham
05.2022 - 12.2022
- In home client care for the elderly, making sure they were comfortable, independent, while still having dignity at an old age within their own homes, I had several different clients, four hour shifts in different locations surrounding Durham.
Loan Counselor
College Foundation, Inc
Raleigh, NC
02.2014 - 01.2022
- Contacted borrowers on a daily basis to make arrangements on their past due student loans before they would be turned over to the State of NC for default, maintained recovery percentage monthly 75%, had access to all legal skip tracing search engines
- I was assigned a set numeric cycle every month from thirty (30) days past due through one hundred twenty (120) day past due
- Outbound calls eight (8) hours a day along with letters, contacting closest relatives, receiving payments by cashier checks overnight.
Education
Diploma -
Plainfield High School
Plainfield, NJSkills
Time ManagementTeamworkCreativityDecision MakingInterpersonal SkillsCritical thinking and problem solvingAbility to MultitaskCommunicationCommunication SkillsAbility to Work in a TeamAdaptabilityAbility to Work Under PressureEffective Time ManagementMicrosoft OfficeComputer SkillsCustomer ServiceFast LearnerLeadership SkillsAccount ManagementRelationship ManagementB2B Sales
Cash Handling
Troubleshooting
Policy and procedure adherence
Credit and collections
Organization and Time Management
Additional Information
- PERSONAL INFORMATION Address: , Durham, Nationality: Driving License: Hobbies:
Timeline
Customer Service
Strawbridge Studios
09.2022 - 06.2023
PCA, Comfort Keepers
05.2022 - 12.2022
Loan Counselor
College Foundation, Inc
02.2014 - 01.2022
Diploma -
Plainfield High School