Tracey Fiore

• Licensed cosmetologist with over 16 years experience operating and growing a successful salon with a strong client base, providing customers a full range of services.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
• Put together realistic budgets based upon costs and fees for successfully operating business.

.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Act as liaison between ERT Inc, Insurance Adjusters, employees and clients
• Processed all incoming files and clients
• Human resources
• Marketing of potential customers
• Supervise 30+ office and field crew personnel enforce company and safety policies
• Oversee all field reports, time and material, payroll, expense reports, and maintenance on fleet vehicles
• Managed daily operations for optimal branch performance.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Managed expense reports for executive staff
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
• Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.

• Filled and distributed medication along with verbal instructions.
• Maintained medical and office records
• Maintained daily and surgical schedule for payroll, and benefits
• Evaluated staff performance regularly, providing constructive feedback and recognition of achievements, fostering a culture of professional growth.
• Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
• Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
• Implemented new record-keeping systems to maintain accurate patient histories and facilitate seamless information sharing among staff members.
• Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
• Consistently met regulatory compliance requirements through diligent adherence to industry standards and best practices.
• Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
• Streamlined workflow through efficient delegation of tasks among veterinary technicians and staff members, enhancing overall clinic productivity.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for 15 + clinic staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.