Tracey Fleetwood
Palestine,AR
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Crestpark Forrest City LLC
07.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Reconciled bank and payroll records routinely to verify accuracy.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Expedited document submissions with careful organization of electronic and hard copy files.
Education
Business Office Management
Forrest City High School
Forrest City, AR05-1989
Skills
- Payroll administration
- Human resources management
- Administrative support
- Data entry proficiency
- Bookkeeping
- Spreadsheet development
- Accounts receivable processing
- Customer service
- Teamwork and collaboration
- Microsoft office
Timeline
Administrative Assistant
Crestpark Forrest City LLC
07.2018 - Current
Business Office Management
Forrest City High School
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