Tracey Floyd
Maurepas,LA
Summary
My background is in Medical Billing and Coding. I received my dental experience while working in Provider Relations at Unisys/Louisiana Medicaid. I have 12 yrs medical billing experience. I am currently enrolled at Grand Canyon University getting my Bachelor's in Science in General Psychology.
Overview
22
22
years of professional experience
Work History
Deli Clerk/Customer Service
Liberty Best Stop
02.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Housekeeping
Oyo hotel
02.2022 - 10.2022
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
Server
Jones Creek Cafe
08.2013 - 12.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Data Entry Clerk Contract Work
Louisiana Healthcare Connections
07.2013 - 12.2013
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Organized, sorted, and checked input data against original documents.
Medical Staff Coordinator
Select Medical Staffing
02.2012 - 11.2012
- Reduced errors in documentation by implementing a thorough auditing process for medical staff records.
- Streamlined credentialing processes for faster onboarding of new medical staff members.
- Contributed to facility accreditation efforts by preparing necessary documentation and coordinating site visits from accrediting agencies.
- Updated job descriptions for all medical personnel, contributing to consistent performance evaluations across departments.
Hospital Account Liaison
Lollie Kemp Hospital
03.2011 - 08.2011
- Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
Insurance Billing Clerk
Williamson Eye Center
10.2006 - 05.2007
- Leveraged strong attention-to-detail skills while reviewing medical codes for proper classification, minimizing risk of denials due to coding inaccuracies.
- Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Facilitated smooth transitions during system updates, adapting quickly to new software tools for improved data management capabilities.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Responded to customer concerns and questions on daily basis.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
Outpatient Medical Coder
Largo Medical Center
05.2005 - 10.2006
- Participated in continuous learning opportunities, staying current on advances in medical science and evolving industry standards that impact outpatient coding practices.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Served as a subject matter expert within the team on specific coding specialties, offering guidance and support when needed.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified signatures and checked medical charts for accuracy and completion.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Medical Coder
Pulmonary Disease Clinic
01.2003 - 05.2004
Medical Coder
Semper Care LTAC
03.2003 - 02.2004
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
Bachelor of science - psychology
Grand Canyon University
06.2024
Certification in Medical Billing & Coding -
Medvance Institute
Baton Rouge, LA02.2002
GED -
Georgia Higher Education
Conyers, GA05-2001
Skills
- Medical Coding
- CPT Coding
- Medical Billing
- ICD-10
- Medical Records
- ICD-9
- EMR Systems
- Medical Receptionist
- Insurance Verification
- Medical Terminology
- ICD Coding
- Medical Office Experience
- Laundry
- Anatomy Knowledge
- 10 Key Data Entry
- Clerical Experience
- HIPAA
- Medical Scheduling
- Workers' Compensation
- Phone Etiquette
- Cleaning Experience
- Computer Operation
- Accounts Receivable
- Retail Sales
- Hospital Experience
- Communication skills
- Cleaning
- Medication administration
- Typing
- Documentation review
- DRG
- NCQA standards
- Bookkeeping
- Microsoft Access
- Windows
- Cash handling
- Analysis skills
- Cash register
- Analytics
- Continuous improvement
- Dermatology
- Customer service
- Strong work ethic
- Honesty and integrity
Personal Information
Willing To Relocate: Anywhere
Timeline
Deli Clerk/Customer Service
Liberty Best Stop
02.2023 - Current
Housekeeping
Oyo hotel
02.2022 - 10.2022
Server
Jones Creek Cafe
08.2013 - 12.2013
Data Entry Clerk Contract Work
Louisiana Healthcare Connections
07.2013 - 12.2013
Medical Staff Coordinator
Select Medical Staffing
02.2012 - 11.2012
Hospital Account Liaison
Lollie Kemp Hospital
03.2011 - 08.2011
Insurance Billing Clerk
Williamson Eye Center
10.2006 - 05.2007
Outpatient Medical Coder
Largo Medical Center
05.2005 - 10.2006
Medical Coder
Semper Care LTAC
03.2003 - 02.2004
Medical Coder
Pulmonary Disease Clinic
01.2003 - 05.2004
Certification in Medical Billing & Coding -
Medvance Institute
Bachelor of science - psychology
Grand Canyon University
GED -
Georgia Higher Education
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