Tracey Ford

Unit Secretary,Jun 2022-Jun202

Nash General Hospital

• Executed clerical tasks and assisted with unit duties, ensuring smooth departmental operations.
• Answered phone calls, providing assistance, information, and access to medical personnel.
• Managed call reception and routed calls to the appropriate departments efficiently.
• Retrieved and organized physicians' paperwork, including lab test requests.
• Compiled and maintained physical and digital documents, charts, and reports.
• Streamlined patient appointment scheduling for diagnostic, surgical, and consultation services, reducing wait times and improving patient satisfaction.
• Ensured accurate transcription of doctors' orders, including medication and lab test requests, maintaining high standards of patient care and safety.
• Facilitated seamless communication between departments by managing unit call reception and routing calls to appropriate personnel.
• Provided crucial administrative support, executing clerical tasks and assisting with unit duties to maintain smooth departmental operations.

• Resolved customer issues with friendly service, enhancing satisfaction and loyalty.
• Handled calls and emails, providing frontline support and transaction assistance.
• Maintained professionalism under stress, effectively diffusing tense situations
• Used strong communication skills to resolve product and consumer complaints.
• Resolved complex customer issues, enhancing satisfaction and loyalty. Streamlined support processes. reducing average call time and increasing efficiency.

Front Desk Assistant

• Scheduled appointments, answered queries, and documented information, enhancing office efficiency.
• Welcomed guests, improving overall customer service and satisfaction.
• Provided administrative support during high-volume periods, ensuring smooth operations.
• Maintained office cleanliness and organized supplies, increasing productivity.
• Managed office inventory, restocked supplies, and submitted purchase orders, streamlining operations
• Maintained immaculate front office conditions and organized supplies, contributing to a professional atmosphere and operational efficiency.