Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Freeman

Milford,NH

Summary

Compassionate Medical Assistant Apprentice with hands-on experience in patient care, medical terminology, and clinical procedures. Strong interpersonal skills coupled with ability to maintain composure under pressure contribute to quality patient service and collaboration with healthcare team. Previous work has shown positive impact in streamlining administrative processes, enhancing patient satisfaction and improving healthcare delivery efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Assistant Apprentice

Foundation Medical Partners
Nashua, NH
09.2024 - Current
  • Prepared laboratory specimens for testing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Inspected equipment regularly to ensure proper functioning.
  • Conducted EKGs under the direction of a physician or nurse practitioner.
  • Reviewed patient charts prior to appointments to ensure accuracy of information.
  • Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Administered injections under the supervision of a physician or nurse practitioner.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented patient information in electronic medical records system.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Performed basic laboratory tests including urinalysis and fecal occult blood tests.
  • Prepared treatment rooms for patient examinations.
  • Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Sterilized medical instruments according to established protocols.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Transported specimens to laboratories for analysis when required.

Garden Center Lead

Lowe's
Amherst, NH
01.2024 - 07.2024
  • Performed regular maintenance tasks such as watering plants or cleaning equipment.
  • Maintained relationships with suppliers to ensure timely delivery of products.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with vendors to source products for the garden center.
  • Resolved customer complaints in a professional manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised daily operations of the garden center including sales transactions, inventory management, and merchandising displays.
  • Proposed or approved modifications to project plans.
  • Developed, implemented, and maintained policies and procedures for the garden center.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensured compliance with safety regulations in the garden center.
  • Recruited and trained new garden center staff.
  • Provided guidance on proper care techniques for plants or outdoor living items.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Stylist

West End Salon | Spa
Milford, NH
10.2009 - 03.2020
  • Kept work area clean and neat to stay productive.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Communicated with clients about haircare needs and suggested appropriate products to achieve styles.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Provided comprehensive hair treatments for various types of hair.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Ensured that all styling areas were kept clean and organized at all times.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

Stylist

Gentleman"s Weekly
Milford, NH
11.1999 - 05.2009
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Greeted customers, answered phones and booked appointments.
  • Operated cash registers to receive payments from patrons.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Updated and maintained customer information records and beauty services provided.
  • Collected payment from customers and scheduled next appointments.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Provided consultations to discuss hairstyle options for clients.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Analyzed hair texture and condition before recommending appropriate styling methods.
  • Suggested retail products to clients that would help them maintain their style.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Ensured client satisfaction with the quality of service provided.
  • Assisted colleagues in setting up stations before starting a shift or closing down after it ends.
  • Developed relationships with regular clients by providing excellent customer service.
  • Developed new styles and techniques.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Responded to customer inquiries by phone, email, and in person.
  • Advised clients on how to maintain their hairstyles at home between visits.
  • Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
  • Maintained accurate records of client's details including name, contact number, payment information.
  • Maintained cleanliness of salon equipment, tools and work areas.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Shampooed, conditioned and blow-dried client's hair.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shaved, trimmed and shaped beards and mustaches.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.

Education

Medical Assistant - Medical Assistant Program

Nashua Community College
Nashua
12-2024

Cosmetology License - Cosmetology

Contiental Academie of Hair
Hudson, NH
06-1996

High School Diploma -

Milford High School
Milford, NH
06-1995

Skills

  • Cross-cultural sensitivity
  • Medical terminology
  • Sterilization techniques
  • Electronic health records management
  • Specimen collection and processing
  • Maintaining confidentiality
  • Diagnostic testing assistance
  • Immunization administration
  • First aid and CPR certified
  • HIPAA compliance
  • Vital signs monitoring
  • Strong communication skills
  • Adaptable to change

Certification

* BLS Certificate October 25, 2024

* CCMA Exam passed on October 31, 2024

Timeline

Medical Assistant Apprentice

Foundation Medical Partners
09.2024 - Current

Garden Center Lead

Lowe's
01.2024 - 07.2024

Stylist

West End Salon | Spa
10.2009 - 03.2020

Stylist

Gentleman"s Weekly
11.1999 - 05.2009

Medical Assistant - Medical Assistant Program

Nashua Community College

Cosmetology License - Cosmetology

Contiental Academie of Hair

High School Diploma -

Milford High School

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