Tracey Gay
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
DIRECTOR OF CLIENT SERVICES
WICHITA FAMILY CRISIS CENTER
09.2016 - Current
- Led project management on $9 million renovation for new facility and collaborated with subcontractors to ensure industry standards were met
- Built rapport and strong relationships with local, state and national funders to ensure operational effectiveness with grant objectives and financial management for over $2 million in grant funding
- Developed and coordinated with Board of Directors agency priorities, strategic planning, community initiatives and organizational development processes
- Mentored all agency teams, boosting efficiency, success and morale among employees.
- Streamlined sales operations by optimizing CRM system, cloud-based fundraising tools, and reconciliation reporting, resulting in improved data accuracy and increased productivity
- Provide programmatic direction (outreach, education, community, and shelter) for the Wichita Family Crisis Center to ensure service models are evidence-driven, trauma-informed, and survivor-centered
- Provide coaching and feedback to all staff members as it relates to advocacy and case management
- Assess staffing needs for 24/7 operational facility
- Facilitate education and support groups in three counties
- Complete statistical analysis, data compilation, and other reports as directed by grant analyst (government and foundation grants)
- Manage day to day operations including cash flow, grant budget coding, A/P and A/R, and payroll processes
- Identify, investigate and facilitate timely resolution of questions, problems, concerns/complaints and other issues affecting or involving team members or program needs
- Management and quality assurance of agency client database, IT, and accounting systems
- Develop and implement staff/team plans, for in-house staff responsible for direct services, outreach and education
- Trained staff on recurring basis highlighting processes, tools, and industry enhancements to ensure outstanding service delivery
- Participated in community multi-disciplinary team meetings and provide programmatic updates as needed
- Collaborated with community agencies to conduct community wide safety audit; responsible for community wide systems research and agency policy updates
- Advised local and state legislatures on the prevalence of domestic violence, negative community impact and testified as a proponent for legal changes
BUSINESS MANAGER
SOUTHERN UTAH UNIVERSITY
02.2013 - 07.2016
- Maintained all Biology department budgets of $250,000 including: preparation of monthly reports, requisitions and purchase orders, travel authorizations, reimbursements, and student payroll
- Reconciled financial discrepancies, substantiate financial transactions by auditing documents, and supervised selection and distribution of department scholarships
- Oversaw compliance of 7 major biology department grants totaling $228,370
- Managed all grants to ensure the department was in compliance with rules and regulations of each specific federal grant
- Produced and edited a range of documents including correspondence, publications, memos, and reports
- Supervised and evaluated student workers ensuring compliance with school and department code of conduct, assisted in student and graduate tracking, coordinated administration of peer and student evaluations of faculty members handling issues and concerns that arose
- Coordinated the schedule and activity calendar of Department Chair as well as 18 faculty members.
DIRECTOR OF OPERATIONS
THUNDER TRAINING SOLUTIONS
02.2012 - 07.2016
- Coordinated all human resource operations for organization: recruiting, onboarding, training, investigations and payroll
- Managed marketing and public relations through media, website, and written communication
- Reconciled and managed annual budget over $125,000.00, prepared all tax statements and vendor payments
- Worked with community organizations to set up facility and housing rentals, and negotiated contract costs
- Sought out community sponsors for variety of sporting events
- Responsible for all external communication with vendors and clients.
PYSCHOSOCIAL REHAB COUNSELOR
HOPE TREE FAMILY SERVICES
02.2010 - 03.2012
- Identified needs of new and current clients to determine best possible PSR counselor match;
- Maintained client database and conducted data quality reports;
- Reviewed 13 contractors’ case load to ensure Medicaid compliance;
- Collaborated cross-functionally to ensure proper facilitation of treatment plans;
- Created service and treatment plans for 60 individual clients based on evaluations from a psychiatrist
ACCOUNTS PAYABLE & HUMAN RESOURCE GENERALIST
DELTA BRANDS INC
12.2007 - 02.2010
- Assisted Executive Vice President with multi-million dollar bank relations and transactions, also provided oral and written communications with potential clients
- Organized employee files and necessary certifications for 60+ employees
- Collaborated with Human Resources Manager to assist with compliance for federal employment regulations, OSHA requirements, benefits, and payroll
- Streamlined and managed processes for purchase orders and receiving documents in order to post invoices and payments for 100+ vendors
- Responsible for locating vendors and negotiating prices for raw materials, goods, and services
- Researched market values and price points to evaluate quantity versus cost to maximize company resources
- Worked closely with production control and receiving department to identify accurate amount of goods needed.
HUMAN RESOURCE GENERALIST/HRIS ANALYST
CIRRUS HEALTHCARE
10.2006 - 12.2007
- Directly responsible for all HR functions for 150+ employees in 5 different facilities
- Spearheaded compliance policy for (multiple) state and federal regulations, employee management, administration of systems, general HR support for corporate staff and facilities, and monitored unemployment claims
- Recruited for 12 facilities nationwide, conducted pre-employment screenings, testing, and negotiated employment agreements, salary structures, new hire paperwork, orientation/training - including travel to new facilities, maintained Power Point presentations and monthly new hire orientation information
- Created HR training packets for off-site facilities relating to anti- harassment and substance abuse policies
- Conducted employee performance evaluations and scheduling/notifications, maintained and quality controlled merit increases and job descriptions
- Established training program for all off-site facilities to receive training on corporate policies and procedures
- Designed and executed training program for ADP functions, Payroll QC and Reporting
- Conducted open enrollment and maintained/QC benefits package
- Reported to Human Resources Director for corporate office and assisted Senior VP of People Development for strategic planning
- Selected for interim leadership role for Fresno Surgical Hospital where my oversight responsibilities grew from a single department to entire hospital
- Assisted in recruiting, hiring, onboarding, scheduling, HRIS database updates, and workers compensation claims.
OPERATIONS MANAGER
UNIMED DIRECT, LLC
06.2003 - 10.2006
- Built Human Resources department to oversee all employees and functions of organization
- Determined necessity for department as revenue increased from $400,000 to $2 million within 5 months, and employee growth from 7 people to 35 people within 1 year
- Designed policies and procedure manuals, identified payroll, benefit and time attendance software needs
- Communicated with outside vendors to meet with individuals regarding 401K programs, insurance, and flex account options
- Founded Executive Management Team where responsibilities included generation of new ideas for policies and training, providing salary recommendations, outlining benefits for team building and community involvement, and overall development of department goals
- Operational functions included being right hand person for one of 4 owners, created policy and procedure manuals for work flow processes, and software testing
- Customer and client interaction included systems training and troubleshooting
- Liaison for IT issues between internal and external employees
- Case Management Duties: Reviewed medical files to determine medical necessity for all insurance clients, determined physician review, appeals process, request additional medical review, and stayed in communication with physicians and nursing staff to ensure cases were completed by deadlines.
Education
Master of Public Administration -
SOUTHERN UTAH UNIVERSITY
Cedar City, UT12.2015
Bachelor of Science - Psychology
ST. GREGORY’S UNIVERSITY
Shawnee, OK12.2002
Skills
- Creative Problem Solver
- Human Resource Management
- Collaborative Environments
- Financial Analysis
- Detail-oriented and effective time management
- Personnel Management
- Data Analysis
- Vendor Relationship Management
Hobbies
Hiking
Sports
Travel
Watching New Girl
Timeline
DIRECTOR OF CLIENT SERVICES
WICHITA FAMILY CRISIS CENTER
09.2016 - Current
BUSINESS MANAGER
SOUTHERN UTAH UNIVERSITY
02.2013 - 07.2016
DIRECTOR OF OPERATIONS
THUNDER TRAINING SOLUTIONS
02.2012 - 07.2016
PYSCHOSOCIAL REHAB COUNSELOR
HOPE TREE FAMILY SERVICES
02.2010 - 03.2012
ACCOUNTS PAYABLE & HUMAN RESOURCE GENERALIST
DELTA BRANDS INC
12.2007 - 02.2010
HUMAN RESOURCE GENERALIST/HRIS ANALYST
CIRRUS HEALTHCARE
10.2006 - 12.2007
OPERATIONS MANAGER
UNIMED DIRECT, LLC
06.2003 - 10.2006
Master of Public Administration -
SOUTHERN UTAH UNIVERSITY
Bachelor of Science - Psychology
ST. GREGORY’S UNIVERSITY
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