Tracey Grant
Customer Service Specialist
Hot Springs,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Director of Community Events
Community Auctions
Hot Springs Village, AR
02.2019 - Current
- Resolved concerns with events to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated and selected service providers and vendors according to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Utilized internal databases to prepare and distribute event locations
Resident Service Coordinator
Labor Finders
Hot Springs, United States
09.2018 - 01.2019
- Worked with senior case managers to coordinate team development activities and trainings.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
Program Coordinator/ Property Manager
Center For Women In Transition
Little Rock, AR
02.2016 - 08.2018
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Assisted with community resources for healthcare and mental health.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Case Manager
Central Arkansas Disability Services
Education
No Degree - Business Administration And Management
Southern Arkansas University
Magnolia, AR 05.2001 -
Skills
Adaptable critical thinker
undefinedTimeline
Director of Community Events
Community Auctions
02.2019 - Current
Resident Service Coordinator
Labor Finders
09.2018 - 01.2019
Program Coordinator/ Property Manager
Center For Women In Transition
02.2016 - 08.2018
No Degree - Business Administration And Management
Southern Arkansas University
05.2001 -
Case Manager
Central Arkansas Disability Services
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