TRACEY GREEN
CA
Summary
Strategic In-Car Tech Support Case Manger committed to driving consistent customer resolution assistance with strong communication and relation skills. Successful at working with diverse teams to develop comprehensive approaches to plans. Intelligent and insightful professional. Excellent relationship-building, and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Administrator II-B
American Honda Motor Co
Chino, CA
02.2023 - Current
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
Senior Sales and Marketing Specialist II
Sulit Haus
Rancho Cucamonga, CA
08.2020 - 02.2023
- Created and provided marketing material to meet business needs.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Implemented initiatives to increase brand awareness and engagement with target audience.
Senior Compliance and Sales Specialist
Brady Corporation
Ontario, CA
02.2017 - 05.2020
- Maintained current understanding of applicable laws and kept facility in compliance with requirements.
- Kept reseller review programs in compliance with product and service standards by developing and enforcing standard operating procedures.
- Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
Customer Service Representative/Warehouse Associate
Teleflex/ WONOLO-"Work Now Locally"
San Bernardino, CA
01.2015 - 01.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Liaised cross-functionally to develop operational improvement initiatives.
Sales Retention Specialist
Los Angeles Times Tribune
Los Angeles, CA
08.2010 - 12.2014
- Established rapport with long-time customers to retain paper newspaper subscriptions versus online newsletters.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Education
Bachelor of Arts - Organizational Communication, Public Relations
California State University - Los Angeles
Skills
- Business development
- Contract negotiation
- Account development
- Customer Focus
- Telephone Etiquette
- Complaint Handling
- Senior leadership support
- Promotions planning skills
- Market research expertise
- Customer demographics understanding
- Sales strategy familiarity
- CRRS Expertise
- JIRA Expertise
Timeline
Customer Service Administrator II-B
American Honda Motor Co
02.2023 - Current
Senior Sales and Marketing Specialist II
Sulit Haus
08.2020 - 02.2023
Senior Compliance and Sales Specialist
Brady Corporation
02.2017 - 05.2020
Customer Service Representative/Warehouse Associate
Teleflex/ WONOLO-"Work Now Locally"
01.2015 - 01.2017
Sales Retention Specialist
Los Angeles Times Tribune
08.2010 - 12.2014
Bachelor of Arts - Organizational Communication, Public Relations
California State University - Los Angeles
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