Tracey Griffith
Customer Specialist
Unadilla,GA
Summary
Motivated individual with over 20 years of customer service experience, including five in management. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Service Merchandise Specialist/ Customer Service Lead
Food Lion
Hawkinsville, GA
01.2021 - Current
- Provide fast, easy, flexible, and friendly service to every customer
- Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Customer Service Associate
Harvey’s Supermarket
Hawkinsville, GA
01.2017 - 01.2019
- Provided continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous and friendly manner
- Addressed customer issues/complaints and resolved to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
- Coordinated daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction
- Maintained knowledge of front-end operations and stayed current on changes in policies and procedures to preserve and proactively support department service levels and accountability.
Education
Master Cosmetologist Diploma - Cosmetology Education
07.2010 - 05.2011
- Member of National Technical Honor Society
- Dean's List 2010-2011 with 3.9 GPA
Associate - Early Childhood Education
07.1993 - 05.1995
- Elected to secretary of Student Government Association and Student Activities Committee. President of Student National Education Association.
Skills
Strong interpersonal & communication skillsundefined
Timeline
Service Merchandise Specialist/ Customer Service Lead - Food Lion
01.2021 - Current
Customer Service Associate - Harvey’s Supermarket
01.2017 - 01.2019
Middle Georgia Technical College - Master Cosmetologist Diploma , Cosmetology Education
07.2010 - 05.2011
Middle Georgia College - Associate, Early Childhood Education
07.1993 - 05.1995
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