Tracey Guia
Denton,T
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
36
36
years of professional experience
Work History
Operations Manager/Inside Sales
Integrated Control Technologies
12.2009 - Current
- Maintaining a large customer base; responsible for ensuring the accuracy and timeliness of customer quotes and order management including, but not limited to, sales order placement, purchase orders, and backlog management.
- Assisting in recruiting, hiring and training of team members.
- Developing and maintaining relationships with external vendors and suppliers.
- Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacting well with customers to build connections and nurture relationships.
- Overseeing facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitating smooth collaboration between departments through clear communication channels.
- Developing strong relationships with vendors, resulting in better pricing and improved service quality.
- Managing purchasing, sales, and customer account operations efficiently.
- Responsible for establishing and maintaining high levels of customer and supplier satisfaction
- Project management for OEM manufacturing
- Responsible for invoicing and collections for the company
- Working with our technical staff to coordinate service calls, technical support and startups for our customers
- Updating the company's employee safety manual
- Implementing operational policies for the company
Customer Service Representative
American Gypsum
03.2009 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative/Product Development Coordinator
Heelys, Inc.
06.2006 - 02.2009
- My initial job function is to provide customer service to retail stores and our sales representatives
- This includes entering and expediting orders, processing invoices, providing return authorizations, researching customer disputes, and answering consumer phone calls
- This position requires a high volume of paperwork, multi-tasking and excellent organizational skills
- I went into product development to increase my skill level
- The duties in this role included keeping a rein on production costs, creating Special Made Units for large retailers and developing a 'wear test program'
- This involved recruiting people to test out new products before they were released to the public
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Manager
Regency Pacific Realty
01.2006 - 05.2006
- My main job functions are to support the 12 real estate agents and to provide administrative assistance to the Broker in Charge
- These duties include creating marketing publications for each individual agent as well as the branch office, keeping all escrow reports current, maintain sign off on all escrow and listing files, create the monthly floor schedule for the agents to follow, keep main office and retail kiosk orderly, order all office supplies, greet visitors and direct them to the appropriate staff member or agent, update all directories as well as procedure manuals, create any memos, letters or faxes needed
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Inside Sales Representative
InterNetwork Experts
05.2002 - 01.2006
- Duties include supporting the day-to-day workload associated with maintaining a customer base; responsible for ensuring the accuracy and timeliness of customer quotes and order management including, but not limited to, sales order placement, purchase orders, and backlog management, responsible for establishing and maintaining high levels of customer, supplier satisfaction
- I have strong decision-making skills and am able to work within a fast-paced environment
- I also have strong communication skills and am very comfortable using numbers and discounts
Inside Sales Supervisor
Avnet Electronics (formerly Kent Electronics)
09.1991 - 04.2002
- Duties included include supporting the day-to-day workload associated with maintaining a customer base; responsible for ensuring the accuracy and timeliness of customer quotes and order management including, but not limited to, sales order placement, purchase orders, and backlog management, responsible for establishing and maintaining high levels of customer, supplier satisfaction
- I was also responsible for all new hire training and supervision of 8+ inside sales representatives
- I started out as a customer service rep, then I moved to customer service supervisor overseeing the Houston and Austin customer service reps
- I then moved into inside sales and became inside sales supervisor
Customer Service Representative
GE Supply Company
05.1989 - 08.1991
- Duties included maintaining a quality relationship between the branch offices and the warehouse HUB in Houston
- This included internal order tracking, receiving, invoicing issues, receiving issues and general customer service
Education
High School Diploma -
Hawley High School
Hawley, TXSkills
- Type 80 wpm
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Project management
- Operations oversight
- Customer relationship management
- MS office
- Interpersonal communication
- Client relationships
Timeline
Operations Manager/Inside Sales
Integrated Control Technologies
12.2009 - Current
Customer Service Representative
American Gypsum
03.2009 - 12.2009
Customer Service Representative/Product Development Coordinator
Heelys, Inc.
06.2006 - 02.2009
Office Manager
Regency Pacific Realty
01.2006 - 05.2006
Inside Sales Representative
InterNetwork Experts
05.2002 - 01.2006
Inside Sales Supervisor
Avnet Electronics (formerly Kent Electronics)
09.1991 - 04.2002
Customer Service Representative
GE Supply Company
05.1989 - 08.1991
High School Diploma -
Hawley High School
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