Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tracey Gurrola

Bakersfield,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Warehouse Sorter /Outbound Problem Solver

Amazon
Bakersfield, CA
09.2024 - Current
  • Sort product, pallet jack product to the dock, and make sure sorters have enough materials. Downstack boxes or tubs of product stacking on pallets in a timely manner. Problem-solving involves figuring out why the product cannot be received and sorted.

Assistant Manager, Customer Service

Travel Centers of America
Lebec, CA
04.2013 - 02.2024
  • Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Effectively communicated with team members to maintain clearly defined expectations. Addressed negative customer feedback immediately. Trained new quality customer service representatives. Ordered, received, distributed, labeled, and stocked all incoming deliveries according to Petro policy. Created orders to maintain merchandise in the facility, especially during high-demand months. Maintained a neat and organized stock area. Detail clean inside and outside facilities. Pressure-washed facilities when needed. Called in work orders to businesses when pumps, or anything in the facility needed to be fixed. Handled coin orders, schedules, RGIS, and call-offs. Managed the store with 15 or more employees while the manager was on vacation. Delegated tasks to employees.

Assistant Manager

Jack in the Box
Bakersfield, CA
11.2001 - 12.2012
  • Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored
    restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the back and front of the restaurant. Optimized profits by controlling food, beverage, and labor costs daily. Counseled and disciplined staff when necessary. Consistently obtained the highest rating from the county health department and the company’s Quality Control Specialist. Regularly update computer systems with new pricing, and monthly food specials, POP.

Education

High School Diploma -

Bakersfield High School
05-2001

Skills

  • Workplace organization
  • Safety compliance
  • Order verification
  • Patience and composure
  • Time management
  • Troubleshooting techniques
  • Quality control
  • Team collaboration
  • Warehouse equipment
  • Loading and unloading
  • Inventory error correction
  • Problem-solving
  • Multitasking and organization
  • Training and coaching

Certification

  • ServSafe Certification, Manager Certification

Languages

Spanish
Limited

Timeline

Warehouse Sorter /Outbound Problem Solver

Amazon
09.2024 - Current

Assistant Manager, Customer Service

Travel Centers of America
04.2013 - 02.2024

Assistant Manager

Jack in the Box
11.2001 - 12.2012

High School Diploma -

Bakersfield High School

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Tracey Gurrola