Tracey Hall

Recruitment Specialist

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Followed up with chosen applicants and requested a copy of their drivers license and social security card and arranged a start date for their training to begin.
• Conducted Onboarding which consisted of explaining human resource policies, COVID guidelines, and went over benefits that would be available after 60 days of employment.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Described bonus structure and weekly pay to motivate new hires.

Appointment Setter

• Made 150-175 phone calls daily to establish contact with potential customers and set appointments for our underwriter to follow up with them at a time and date that was available on both of their calendars.
• Increased sales through incoming calls by demonstrating product knowledge and describing the benefits of our services.
• Initiated outbound calls to small to medium sized business owners and explained how we could save them 30-40% on their monthly processing fees by qualifying their business for wholesale rates, rather than the high-risk retail rates they are currently paying.
• Memorized and used rebuttals to overcome objections and re-direct the conversation.
• Familiarized myself with the different time zones which helped me schedule quality appointments with business owners.

• Handled high-volume of inbound and outbound telemarketing calls.
• I would consistently meet or exceed my KPI's (Key Performance Indicators) on a daily and weekly basis.
• Received One on One coaching and feedback sessions weekly with my Supervisor. Implemented suggestions and became a more valuable agent by taking their advice.
• Learned to turn the sales pitch into more of a casual conversation which would put the potential client at ease, rather than being pushy and pressuring them. If you can get the client to smile and/or laugh, your chance to set an appointment increases drastically.
• Assisted with training of new hires.