Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Harris

Indianola,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Collection Supervisor

Gresham Petroleum
Indianola, MS
11.2003 - 08.2017
  • Investigated discrepancies between invoices received from vendors versus those billed out by the company.
  • Verified details of transactions, funds received and total account balances.
  • Prepared monthly reports summarizing the status of all outstanding receivables.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Resolved customer complaints or answered customers' questions.
  • Provided guidance and assistance to customers regarding payment plans or other options for resolving delinquencies.
  • Completed investigations of customer accounts and payment histories.
  • Managed daily posting of payments to customer accounts.

Customer Service Representative

Fidelity Loan
Indianola, MS
05.2002 - 11.2003
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

Tower Loan
Indianola, MS
02.1997 - 06.2001
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Made outbound calls to obtain account information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

GED -

Mississippi Delta Community College
Moorhead, MS
05-1994

Skills

  • Account Updating
  • Appointment Scheduling
  • Data Collection
  • Consultative Sales
  • Data Entry
  • Customer Service
  • Problem-Solving Abilities

References

References available upon request.

Timeline

Collection Supervisor

Gresham Petroleum
11.2003 - 08.2017

Customer Service Representative

Fidelity Loan
05.2002 - 11.2003

Customer Service Representative

Tower Loan
02.1997 - 06.2001

GED -

Mississippi Delta Community College

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