Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Harris

Sandston,VA

Summary

Dynamic Patient Representative with a proven track record at Virginia Urology, enhancing patient trust through effective problem-solving and exceptional customer service. Skilled in insurance verification and maintaining patient confidentiality, I excel in fostering relationships and ensuring seamless communication among patients and healthcare professionals. Committed to delivering quality care and support.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Representative

Virginia Urology
02.2005 - Current
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

Education

Buisness

Meadowbrook High School
Richmond Va
06.1985

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification
  • Medical terminology
  • Patient data confidentiality
  • Relationships and rapport
  • Recordkeeping
  • Trained in software
  • Proficient in software
  • Patient data privacy
  • Patient service and assistance
  • Healthcare
  • Registration services
  • Clinical data entry
  • Quality performance measures
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Patient check-in
  • Patient education
  • Registration and admissions
  • Electronic health records
  • Phone and email etiquette
  • Patient registration
  • Flexible schedule
  • Data entry
  • Conflict resolution
  • Appointment scheduling
  • Policy understanding
  • Insurance billing
  • Payment processing
  • Quality assurance
  • Information collection
  • Records maintenance
  • EMR
  • Medical billing
  • Work quality evaluation
  • Scheduling diagnostic procedures
  • Regulatory compliance
  • Registration management
  • Financial procedures adherence
  • EMR updating
  • Referral coordination
  • Insurance company billing
  • Patient identity verification
  • Complaint processing
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Registration and scheduling
  • Organizational skills
  • Caring and empathetic
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented
  • Documenting and recording information
  • Reliability and dedication
  • Insurance verifying

Certification

Medical Terminology

Timeline

Patient Representative

Virginia Urology
02.2005 - Current

Buisness

Meadowbrook High School

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Tracey Harris