Summary
Overview
Work History
Skills
References
Timeline
Generic

Tracey Harrison

Saint Petersburg,Florida

Summary

Strong leader & problem solver dedicated to streamlining operations to decrease costs & promote organizational efficiency. Uses independent decision making skills & sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Shift Manager

Poppo's Taqueria
03.2024 - Current
  • Handles escalated customer issues effectively, demonstrating strong problem solving skills while upholding company values & standards.
  • Training new employees on company policies, procedures, & job responsibilities, ensuring seamless integration into the team.
  • Improves overall team performance by effectively delegating tasks & providing clear instructions.
  • Promotes a positive work environment through open communication & constructive feedback.

Driver

Uber
05.2022 - Current
  • Going above & beyond for the customer by assisting with loading & unloading, giving information on the area/upcoming events, providing snacks & water, while ensuring comfort
  • Representing Uber in a professional manner through appearance, demeanor, & clean conditions
  • Effectively communicate with clients to provide smooth & timely transportation services
  • Following driving regulations, being knowledgeable of local trafc & roads
  • Performing regular checks, maintenance to provide safe travel & sustaining valid driver's license.

Certied Trainer, Expo, Cashier, Drive thru, Fry Cook

Raising Canes
12.2022 - 03.2024
  • Using a variety of training methods to promote active learning & knowledge retention, one on one coaching & feedback to employees to enhance their performance & skills
  • Trained in food safety practices & procedures for safe storage & handling of products, prociently following recipe & portion sizes to ensure consistency in food quality & presentation
  • Surpassing goals with exceptional task prioritization, great work ethic, & maintaining cleanliness & organization in the work area
  • Consistent positive feedback from participants for giving informative & meaningful training
  • Opening & setting up the store for daily operations as well as conducting closing procedures in compliance with Canes standards.

Server

Bonesh Grill
07.2021 - 05.2022
  • Demonstrate extensive knowledge of menu items, specials, & wine pairings to make recommendations to guests
  • Collaboration with kitchen & bar staff to ensure exceptional food & timely delivery of meals/beverages to guests
  • Provide exceptional customer service to guests in a ne dining setting, ensuring a memorable dining experience
  • Execute proper food & beverage service techniques, including tableside preparation & presentation
  • Maintain professional appearance & demeanor at all times, upholding high standards of the establishment.

Server, Expo, Host, ToGo

Chili's
02.2021 - 07.2021
  • Balanced multiple tables at once, ensuring all guests received prompt & attentive service, while maintaining clean & organized work area for food safety standards
  • Effectively upsold menu items & promoted specials to increase sales & guest experience
  • Demonstrated strong attention to detail & ability to multitask in fastpaced/demanding environments
  • Ability to multitask & prioritize tasks to meet To-Go order deadlines & provide excellent dining experience for customers
  • Taking initiative to communicate effectively with kitchen & bar staff to ensure timely & accurate preparation of orders.

Skills

  • Leadership
  • Food safety
  • Clear communication
  • Delegation capabilities
  • Detailed cleaning
  • Adaptability
  • Problem solving
  • Organization skills
  • Team oriented
  • Empathy

References

  • Patsy Updegrove, (614) 973-1055
  • Christian Bogard, (513) 687-9618
  • Ashlee Perez, (727) 608-8100

Timeline

Shift Manager

Poppo's Taqueria
03.2024 - Current

Certied Trainer, Expo, Cashier, Drive thru, Fry Cook

Raising Canes
12.2022 - 03.2024

Driver

Uber
05.2022 - Current

Server

Bonesh Grill
07.2021 - 05.2022

Server, Expo, Host, ToGo

Chili's
02.2021 - 07.2021

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Tracey Harrison