Tracey Heck Boland

• Lead the collection and analysis of Performance Improvement data
• Supervise and schedule a team of 8 registered dietitians
• Participate in multi-disciplinary meetings to ensure cohesive patient care strategies
• Oversee the training and job flow of 8 diet office clerks
• Assist the director in managing tray line meal services
• Monitor daily patient dietary satisfaction surveys, provide service recovery, and support HCAHP score improvement
• Ensure compliance with corporate policies, CMS regulations, and TJC standards
• Develop and maintain departmental policies and procedures
• Implement and manage dietary volunteer and internship programs
• Assess the nutritional status of ICU, Med/Surg, and Rehab inpatients
• Contribute to transitioning from contract service to self-op

Performance Improvements:

• Increased RD malnutrition diagnoses by 300% (2024)
• Reduced patient menu non-select rates from 36% to 26% (2024)
• Supported Gluten-Free Certification status in 2023 and 2024
• Enhanced PO intake documentation compliance by 15% (2020)
• Boosted critical care unit compliance with protein additives by 35% (2019)
• Maintained quarterly department in-service compliance since 2011

• Assessed the nutritional status of ICU, Med/Surg, and Rehab patients
• Collaborated with interdisciplinary team members to provide comprehensive care for patients in various clinical settings.
• Educated patients and families on appropriate nutrition management strategies for specific health conditions.

• Assessed nutritional needs of ICU, IMC, Bariatric, and Geri-Psych patients

• Assessed the nutritional status of patients in Trauma ICU, pediatrics, and general medical units