Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
References
Generic

Tracey Hernandez

'Ewa Beach,HI

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor

Sodexo, ANA Lounge
03.2019 - 06.2019
  • Supervise 40+ employees and conduct daily team meetings
  • Hiring and onboarding of new employees
  • Escorting VIP guests throughout the airport and lounge
  • Quality control and client satisfaction
  • Secretarial duties and new hire paperwork
  • Communicating with new and established vendors
  • Incident report management
  • Uniform purchasing and fitting
  • Assign daily objectives and end-of-day duties
  • Payroll data processing and check distribution
  • Ensuring compliance with Food Safety Laws and Health Regulations
  • Daily/Monthly meetings with management personnel to optimize operations

Administrative/Billing Clerk

J.K. Ybarra
Makaha, HI
04.2014 - 01.2019
  • Assisted with client selections on designated projects
  • Managed all payments processing, invoicing, and collections tasks.
  • Data entry and word processing
  • Replying to emails and scheduling meetings
  • Keeping an inventory of necessary supplies
  • Minor bookkeeping and filing documents

Team Lead/Shift Manager

Jamba Juice Hawaii Waianae
, HI
08.2007 - 03.2012
  • Inventory of products and ingredients
  • Preserving excellent customer service
  • Placing product orders
  • Stocking/Organizing products
  • Upholding safety and labor standards
  • Hiring and interviewing potential team members
  • Effectively communicating goals to team members
  • Cash deposits/change orders
  • Quality control and complaint resolutions
  • Communicating with General and District Managers

Receptionist

Tony Group Autoplex
03.2005 - 10.2005
  • Answering and transferring calls
  • Filing and scanning documents
  • Distribution of license plates and payroll checks
  • Customer service and conflict resolution
  • Debit and credit transactions
  • Scheduling meetings and showings for salesmen

Education

Bachelor’s - Business Administration Management

University of Hawaii - West Oahu Kapolei
Kapolei, HI
12.2022

Associate’s - Applied Science, Liberal Art

Leeward Community College
Pearl City, HI
05.2011

High School Diploma -

Maili Bible High School
Maili, HI
05.2004

Skills

  • Staff Management
  • Inventory Control
  • Training and Development
  • Process Monitoring and Improvement
  • Business Administration
  • Contract Management
  • Financial Management
  • Policy Enforcement

Timeline

Supervisor

Sodexo, ANA Lounge
03.2019 - 06.2019

Administrative/Billing Clerk

J.K. Ybarra
04.2014 - 01.2019

Team Lead/Shift Manager

Jamba Juice Hawaii Waianae
08.2007 - 03.2012

Receptionist

Tony Group Autoplex
03.2005 - 10.2005

Bachelor’s - Business Administration Management

University of Hawaii - West Oahu Kapolei

Associate’s - Applied Science, Liberal Art

Leeward Community College

High School Diploma -

Maili Bible High School

Additional Information

  • Courses in accounting, management practices, and proficiency in Microsoft Office and its components.

References

Anthony Delgado, Former Supervisor at Sodexo/ANA Lounge, Honolulu, HI (808) 853-8041 

Jeremy Ybarra, Former Manager, Ewa Beach, HI 96706 (808) 372-9177

Jessica Estillore, Former Manager, Kaneohe, HI 96744 (808) 388-6780

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Tracey Hernandez