Tracey Hill
Dayton,OH
Summary
Energetic administrative coordinator offering an array of experience prioritizing projects and effectively multitasking tasks to drive goal achievement, optimize productivity and quality across various productive environments. Skilled professional and liaison with excellent communication, customer service, computer support, and organizational skills who is dedicated to ensuring optimal customer service.
Overview
12
12
years of professional experience
Work History
Administrative Support Coordinator
Wright State University
10.2011 - Current
- Oversee and manage day-to-day operations by utilizing a hybrid work schedule. Primary point-of-contact and responsible for providing full administrative support for the School of Humanities and Cultural Studies (SoHCS).
- Demonstrate excellent customer service by actively listening and answering emails, phone calls and inquires from current students, prospective students and other internal/external contacts.
- Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized for chair and faculty.
- Supervise student office assistants and interns for external clients including Dayton VA and UD Roesch Library.
- Maintain student and alumni databases and contact lists to keep contact information accurate and up to date.
- Assist with social media management to advertise programs in alignment with student recruitment and retention initiatives.
- User customer service and educational technology to manage interactions, generate reports and requisitions, and manage logistics of events coordination.
Education
Masters of Education - Instructional Design And Learning Technologies
Wright State University
Dayton12.2023
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OH12.2021
Skills
- Office Administration
- Organization and Leadership Management
- Customer Service/Tech Support/Retail Sales
- MS Office Suite, Google Suite, and Adobe software
- Social Media, LSM and CSM Management
- Event and Project Management
- Verbal and Written Communication
Timeline
Administrative Support Coordinator
Wright State University
10.2011 - Current
Masters of Education - Instructional Design And Learning Technologies
Wright State University
Bachelor of Science - Organizational Leadership
Wright State University
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